Solved
Forgotten password
I forgot my password. I received the email to create a new one and followed the instructions exactly but got an error message. It gave me the instructions again which I followed again exactly, and I got the same error message. I tried to email tech support, but I need my password--the one I forgot that started this whole process. Around and around I go for the past two months. And, of course, to talk with someone on the phone involves a 45 minute wait. Does WebRoot actually have customer service or should I find another product?
Best answer by BurnDaddy
Hi tilacha,
Welcome to the Webroot Community.
Sorry to hear you're having trouble. Yes, Webroot has excellent customer service, imo. I would suggest calling Webroot support directly.
Support Number: 1-866-612-4227
I belive they're open until 8pm Montain time.
Hope this helps, :)
BD
View originalWelcome to the Webroot Community.
Sorry to hear you're having trouble. Yes, Webroot has excellent customer service, imo. I would suggest calling Webroot support directly.
Support Number: 1-866-612-4227
I belive they're open until 8pm Montain time.
Hope this helps, :)
BD
Hi tilacha,
Welcome to the Webroot Community.
Sorry to hear you're having trouble. Yes, Webroot has excellent customer service, imo. I would suggest calling Webroot support directly.
Support Number: 1-866-612-4227
I belive they're open until 8pm Montain time.
Hope this helps, :)
BD
Welcome to the Webroot Community.
Sorry to hear you're having trouble. Yes, Webroot has excellent customer service, imo. I would suggest calling Webroot support directly.
Support Number: 1-866-612-4227
I belive they're open until 8pm Montain time.
Hope this helps, :)
BD
Hello tilacha,
It looks like you tried all the avenues for a forgotten password. Let's ping@ our Community Manager and see if he can help you. ;)
Dave.
It looks like you tried all the avenues for a forgotten password. Let's ping
Dave.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
Greetings @ and thanks for joining our Community! :cathappy:
First of all, I sincerely apologize for all the inconvenience you've experienced. Our password system can be a little confusing and can most definitely cause frustration for some users.
I've sent you both the emails to reset your password and personal security code.
I highly suggest writing both of these down and specifying which is which.
These emails will expire though. If you don't get to them by chance early enough, please send me a private message and I'll be sure to personally address this first thing tomorrow morning.
Cheers,
First of all, I sincerely apologize for all the inconvenience you've experienced. Our password system can be a little confusing and can most definitely cause frustration for some users.
I've sent you both the emails to reset your password and personal security code.
I highly suggest writing both of these down and specifying which is which.
These emails will expire though. If you don't get to them by chance early enough, please send me a private message and I'll be sure to personally address this first thing tomorrow morning.
Cheers,
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