Solved
Webroot acting goofy
Just purchased webroot secureAnywhere IS+, Installed and registered. Now every time I log in, I'm told my license has expired and do I was to 1, purchase webroot or 2, uninstall windows defender. Going back anf forth w/ support, told to uninstall / reinstall, no Webroot in the program list to remove! Webroot still sitting on my desktop, still prompting me to renew. Anyone run into this behavior before, any ideas?
Best answer by ProTruckDriver
Hello jackfh, Welcome to the Webroot Community Forum. :D
If Webroot is not listed in the Control Pannel, Please uninstall as directed in this KB Article
Reboot, Then reinstall WSA:
Please follow the steps below closely in terms of installing WSA on the target system/machine!
Support Ticket System is Open 24/7
HTH,
Dave.;)
View originalIf Webroot is not listed in the Control Pannel, Please uninstall as directed in this KB Article
Reboot, Then reinstall WSA:
Please follow the steps below closely in terms of installing WSA on the target system/machine!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you have or add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online during the install to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need.
- Install with the new installer, entering your Keycode when prompted to do so in the install process
- Let it finish it's install scan
- Reboot
Support Ticket System is Open 24/7
HTH,
Dave.;)
Hello jackfh, Welcome to the Webroot Community Forum. :D
If Webroot is not listed in the Control Pannel, Please uninstall as directed in this KB Article
Reboot, Then reinstall WSA:
Please follow the steps below closely in terms of installing WSA on the target system/machine!
Support Ticket System is Open 24/7
HTH,
Dave.;)
If Webroot is not listed in the Control Pannel, Please uninstall as directed in this KB Article
Reboot, Then reinstall WSA:
Please follow the steps below closely in terms of installing WSA on the target system/machine!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you have or add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online during the install to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need.
- Install with the new installer, entering your Keycode when prompted to do so in the install process
- Let it finish it's install scan
- Reboot
Support Ticket System is Open 24/7
HTH,
Dave.;)
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
Thanks for the quick response Dave. Still no luck, I get the confirmation prompt but then nothing happens. I'll try it in safe mode tomorrow.
Hello @ and welcome to our Community.
Please also feel free to call or submit a ticket to our Support Team so they can remotely help you out with this issue:
Support Number: 1-866-612-4227 M-F 7am?6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Best,
Please also feel free to call or submit a ticket to our Support Team so they can remotely help you out with this issue:
Support Number: 1-866-612-4227 M-F 7am?6pm MT
Send us a Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
Best,
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