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Trial license expired and new key

  • February 28, 2017
  • 6 replies
  • 188 views

We had a trial license which I used to scan a few computers and then after the trial expiration, we purchased an enterprise license. Do I really have to unintall and reinstall on all computers? It would be a lot easier just to modify the key somehow...

Best answer by ProTruckDriver

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6 replies

GreenEbola
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  • February 28, 2017

ProTruckDriver
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Hello bbnewbie, Welcome to the Webroot Community Forum. :D
 
There are two ways to apply your Webroot keycode:
 
1. Apply it as part of the installation process: http://anywhere.webrootcloudav.com/zerol/wsainstall.exe
 
2. If you already have the program installed you can follow these steps to apply a keycode to the existing installation:
- Open SecureAnywhere and click the gear icon next to My Account.
- Enter your keycode in the field provided under "Activate a new keycode" and click "Activate."
 
The keycode controlls the type of WSA to install on the computer. If you still have WSA installed, go with Step #2.
 
HTH,
Dave.;)

  • Author
  • Fresh Face
  • 2 replies
  • February 28, 2017
Thanks @. When I attempted that the first time, I recevied an error. Maybe an end user changed a setting or turned the scan off. I'll go back and see if I can recreate the warning I received. Thanks.

  • Author
  • Fresh Face
  • 2 replies
  • February 28, 2017
@ and @, the error I am getting is F2LC0056 Invaliud or Unknown Key Code . I only get the option to Activate, not Activate another keycode.

ProTruckDriver
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  • February 28, 2017
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7

GreenEbola
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  • February 28, 2017
@ wrote:
@ and @, the error I am getting is F2LC0056 Invaliud or Unknown Key Code . I only get the option to Activate, not Activate another keycode.
 
Maybe this will help!
 
In rare cases, you may receive this message when installing or activating a keycode:

Error FZLC0056 – Invalid or Unknown Keycode

If you receive this error, it is due to a delay in the activation process.  Please wait approximately 5-10 minutes, then retry installing or activating your keycode.  If you are still unable to install or activate, click here to contact Webroot Support.
 
https://www5.nohold.net/Webroot/ukp.aspx?pid=12&ruleid=1697
 
 
 

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