Hi,
First off, let me say that I've been enjoying WebrootAnywhere for a year now. Its work just fine. I was sent an email a month ago asking for a renewal for another year of service. I paid for it. I didn't get a new code, it appears to be an extension.
Fast forward one month, and my code is expired. Webroot does not update, and the program say code is expired. I log into my online account, and the same code has an expiration date of 2019. I try to update/add new code in the program, and it gives me an error message stating that the code is already in use.
I've sent three messages to Webroot customer service over the past three days and have gotten NO RESPONSE.
This is very annoying. You people took my money, and don't have the time to make sure that my program updates successfully- this is a terrible representation of your business, and I now want nothing to do with it. I want my money back; I'm headed back to the crooks over at Norton.
Solved
Alarmingly horrible customer service from Webroot
Best answer by LLiddell
I sent you an email, if you can reply back and provide a phone number to contact you with, we will get this resolved.@ wrote:
Hi,
First off, let me say that I've been enjoying WebrootAnywhere for a year now. Its work just fine. I was sent an email a month ago asking for a renewal for another year of service. I paid for it. I didn't get a new code, it appears to be an extension.
Fast forward one month, and my code is expired. Webroot does not update, and the program say code is expired. I log into my online account, and the same code has an expiration date of 2019. I try to update/add new code in the program, and it gives me an error message stating that the code is already in use.
I've sent three messages to Webroot customer service over the past three days and have gotten NO RESPONSE.
This is very annoying. You people took my money, and don't have the time to make sure that my program updates successfully- this is a terrible representation of your business, and I now want nothing to do with it. I want my money back; I'm headed back to the crooks over at Norton.
+63Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+36I sent you an email, if you can reply back and provide a phone number to contact you with, we will get this resolved.@ wrote:
Hi,
First off, let me say that I've been enjoying WebrootAnywhere for a year now. Its work just fine. I was sent an email a month ago asking for a renewal for another year of service. I paid for it. I didn't get a new code, it appears to be an extension.
Fast forward one month, and my code is expired. Webroot does not update, and the program say code is expired. I log into my online account, and the same code has an expiration date of 2019. I try to update/add new code in the program, and it gives me an error message stating that the code is already in use.
I've sent three messages to Webroot customer service over the past three days and have gotten NO RESPONSE.
This is very annoying. You people took my money, and don't have the time to make sure that my program updates successfully- this is a terrible representation of your business, and I now want nothing to do with it. I want my money back; I'm headed back to the crooks over at Norton.
+1Miraculously I found a page where I could as for a refund. I entered the invoice number and voila! PayPal said that I received a refund in seconds! That´s the only good thing that I can say about Webroot.
+1Hodgetts263 wrote:
Miraculously I found a page where I could as for a refund (removed link) I entered the invoice number and voila! PayPal said that I received a refund in seconds! That´s the only good thing that I can say about Webroot.
Any suggestion?
Edited by Ssherjj
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