Hey Webroot-
This may be a duplicate post. I tried posting a few minutes ago, but it didn't show up so I'm trying again . . .
I just moved to Webroot AV a few days ago. It's loaded on a Windows 7 desktop computer with a hard-wired modem (no router, no wi-fi), I'm the only one that has access to the computer, and everything was fine with the initial install. This morning I went to look at the Program files in C: drive (WRSA.exe), but could not open the files. I made sure any of the 'protect against process termination' or 'protect against process tampering' etc. options were unchecked in the Webroot dashboard. I went back to WRSA.exe and tried 'Run as Administrator', went to Properties ---> Security ---> and made sure 'Full control' access was enabled, but nothing worked.
At that point I uninstalled Webroot from the computer and reinstalled it. This time I unchecked the self-defense box (can't remember the exact wording) that's located under 'Installation Options' when loading the software. I cleared cookies and cache, then shut down the computer for a couple of hours. Fired up the computer with the modem unplugged (read: no Internet access), went through all the steps outlined above but still could not access the WRSA.exe files.
What am I missing?
Thanks for your help.
Solved
Unable to open WRSA.exe files
Best answer by Ssherjj
Hello@ wrote:
It's going from bad to worse.
Now I don't even have access to the settings dashbord via the icon that was in the Notification Area of the taskbar. The only way I can see Webroot is there is if I right click a folder or file and select 'Scan with Webroot'. Then it starts scanning.
Can someone please let me know why there's no longer access to the settings dashboard?
Thanks.
Welcome to the Webroot Community,
Sorry to hear you are having all these issues. Would you follow these exact instructions to uninstall/reinstall Webroot. Also did you Deactivate Webroot on other system before transferring Webroot?
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
It's going from bad to worse.
Now I don't even have access to the settings dashbord via the icon that was in the Notification Area of the taskbar. The only way I can see Webroot is there is if I right click a folder or file and select 'Scan with Webroot'. Then it starts scanning.
Can someone please let me know why there's no longer access to the settings dashboard?
Thanks.
Now I don't even have access to the settings dashbord via the icon that was in the Notification Area of the taskbar. The only way I can see Webroot is there is if I right click a folder or file and select 'Scan with Webroot'. Then it starts scanning.
Can someone please let me know why there's no longer access to the settings dashboard?
Thanks.
+62Hello@ wrote:
It's going from bad to worse.
Now I don't even have access to the settings dashbord via the icon that was in the Notification Area of the taskbar. The only way I can see Webroot is there is if I right click a folder or file and select 'Scan with Webroot'. Then it starts scanning.
Can someone please let me know why there's no longer access to the settings dashboard?
Thanks.
Welcome to the Webroot Community,
Sorry to hear you are having all these issues. Would you follow these exact instructions to uninstall/reinstall Webroot. Also did you Deactivate Webroot on other system before transferring Webroot?
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Thanks,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
+63
If your having issues please follow what Sherry posted above and if you continue to have issues please Submit a Support Ticket and they can help you sort it out.
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Hey sherry-
Thanks for the info-
I started the computer this morning and everything seems back to normal. I'm not sure if it was the cause, but yesterday on boot-up for some reason WR asked if I wanted to block a specific file along the lines of "windowssystem32anc56-09cHy-*****-*****.bat" (obviously I'm making up the string). I thought that was pretty funny because I have no idea whether or not I need that file - that's what Webroot was supposed to tell me. Anyway, I didn't know whether to allow or block so WR decided to block it and I think that might have been part of the problem.
Thanks again.
Thanks for the info-
I started the computer this morning and everything seems back to normal. I'm not sure if it was the cause, but yesterday on boot-up for some reason WR asked if I wanted to block a specific file along the lines of "windowssystem32anc56-09cHy-*****-*****.bat" (obviously I'm making up the string). I thought that was pretty funny because I have no idea whether or not I need that file - that's what Webroot was supposed to tell me. Anyway, I didn't know whether to allow or block so WR decided to block it and I think that might have been part of the problem.
Thanks again.
1 person likes this
+63I'm just asking why would want to access that file? To start WSA? You can create a desktop icon if you want to start it up if it's not running or if you shut it down for whatever reason. Also what OS are you running? I have Windows 10 and you can start WSA from the start screen.@ wrote:
You're kidding, right? I'm trying to access the file because it's on my computer!@ wrote:
@ may I ask why are you trying to access WRSA.exe? There's nothing in there that you should be touching?
So you're telling me I can't open that WRSA.exe file?
But thanks for the screenshot.
https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Installation-Folder-and-File-Locations/ta-p/3766
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Maybe, your Webroot Firewall (or other) Advanced Setting is not as default.@ wrote:
Hey sherry-
Thanks for the info-
I started the computer this morning and everything seems back to normal. I'm not sure if it was the cause, but yesterday on boot-up for some reason WR asked if I wanted to block a specific file along the lines of "windowssystem32anc56-09cHy-*****-*****.bat" (obviously I'm making up the string). I thought that was pretty funny because I have no idea whether or not I need that file - that's what Webroot was supposed to tell me. Anyway, I didn't know whether to allow or block so WR decided to block it and I think that might have been part of the problem.
Thanks again.
I've had similiar sounding Webroot alert for .bat string on boot-up while testing Webroot Advanced Settings.
I've reproduced .bat sting alert while testing Webroot Advanced Settings not at default.
I've tested Allow & Block on my .bat string alert.
Your report sounds similiar to my observation.
FWIW ~ Just saying. YMMV
Thanks for the info - everything seems to be fine since that one instance.@ wrote:
Maybe, your Webroot Firewall (or other) Advanced Setting is not as default.
I've had similiar sounding Webroot alert for .bat string on boot-up while testing Webroot Advanced Settings.
I've reproduced .bat sting alert while testing Webroot Advanced Settings not at default.
I've tested Allow & Block on my .bat string alert.
Your report sounds similiar to my observation.
Sorry for the delay in answering.@ wrote:
I'm just asking why would want to access that file? To start WSA? You can create a desktop icon if you want to start it up if it's not running or if you shut it down for whatever reason. Also what OS are you running? I have Windows 10 and you can start WSA from the start screen.
There's no problem accessing WSA. I simply wanted to see what's installed on my computer in the WRSA.exe just as I do with every single software program or application that's added to my computer. I'm not planning on deleting WSA, but also wanted to see if there were amy hidden files or automatic updaters that would need to be deleted manually. When I removed Kaspersky a few days ago, I had to go find their update_launcher.exe and Kaspersky_Upgrade_Launcher in the task scheduler to delete them manually in addition to deleting the contents in the Program Files (x86) folder.
I was with Kaspersky for at least 8 years (yes, I stayed even after the DoD warning), prior to switching to WSA a few days ago and I'm hoping to be with WSA for at least that long. I'm just trying to feel my way around to see how things with WSA work. That's all.
Thanks for your help.
+62Hello wrav,
Sorry, I did not mention the Webroot PC User Guide which might help familiarize you about Webroot and it's functions.:D
Just holler if you ever need any help because we have some great members who can assist as well.;)
Sorry, I did not mention the Webroot PC User Guide which might help familiarize you about Webroot and it's functions.:D
Just holler if you ever need any help because we have some great members who can assist as well.;)
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
I would have thought this was a very good thing, as viewing and even potentially editing an AV's exe file is just the kind of malicious activity I would want a respectable AV product to protect my machine against.@ wrote:Re: Unable to open WRSA.exe files
I simply wanted to see what's installed on my computer in the WRSA.exe just as I do with every single software program or application that's added to my computer...went through all the steps outlined above but still could not access the WRSA.exe files.
However, each to his own :8
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