So, I have the new Mac update, which could affect this, but up until today, my personal security report has shown that it has kept my device protected. It could also be because I cleared my browser and cache, but my online personal report is now coming up with a license key that doesn’t belong to me and saying it is protecting seven devices? I tried logging into my account but it didn't send me the forgot password, so I had to recreate an account, but it still isn’t showing me my report. Show I be concerned?
Solved
Personal Security Report Issues
Best answer by ProTruckDriver
Hello 
Something doesn’t sound right “License Key That Doesn’t Belong To You” has me puzzled. When submitting a Support Ticket please explain your whole situation. Since you’re working on a Mac computer I will move this post over to the Mac Sub-Forum.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
This topic has been closed for comments
Hello
Something doesn’t sound right “License Key That Doesn’t Belong To You” has me puzzled. When submitting a Support Ticket please explain your whole situation. Since you’re working on a Mac computer I will move this post over to the Mac Sub-Forum.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
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