no antispyware notice

@randalpoirier ,

Are you referring to a windows message in your control panel saying that you don’t have a firewall enabled? If that’s the case, it’s most often just a visual glitch. Most people see a few computer restarts or a webroot uninstall → reinstall getting rid of this message.

Let me know if that works for you!

-Keenan

Hello @randalpoirier and Welcome to the Webroot Community!

See this old thread and try a clean reinstall: https://community.webroot.com/webroot-secureanywhere-internet-security-plus-13/system-analyzer-message-233369

Thanks,

Thanks for your responses and I did try the old thread method that took me down the rabbit hole. I registered the product with webroot yesterday and could not download the new with key code. When I used the best buy avenue I ended up with the same results “no spyware”. Since this is an on going issue I’m going to bring it up with the Best Buy service management team to perhaps remedy the issue with the correct installer.