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"Too many open sessions on WiFi Security" error message installing WiFi Security

  • October 13, 2020
  • 3 replies
  • 274 views
M
New Member

Hello!

I had to do a clean install of the operating system on two of my MAC computers. Now that the OS is installed I am trying to reinstall Webroot WiFi security. I was able to install it on one of the computers but not the second. I am receiving the “too many open sessions” error message. After doing some research online here I realize it may have been necessary to de register the WiFi producer before I did the clean install. 

Now, after the fact, I need to de register several devices. How can I do that? By the way, I have a 5 device subscription.

Thanks,

Carmen

Best answer by TripleHelix

Hello @newmanbythechrist 

 

Yes only Webroot Support can sort it out for you see my post here:

Media not available

Thanks,

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  • RidgeRider
  • New Voice
  • 6 replies
  • February 25, 2021

Put in a ticket.  The techs have to refresh your account to reset the license count.  In five years have had to do this maybe three times.

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    newmanbythechrist
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Fresh Face
RidgeRider wrote:

Put in a ticket.  The techs have to refresh your account to reset the license count.  In five years have had to do this maybe three times.

why is there no option for us to clear it off ourselves??? 

TripleHelix
Moderator
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  • TripleHelix
  • Moderator
  • 9182 replies
  • Answer
  • August 2, 2021

Hello @newmanbythechrist 

 

Yes only Webroot Support can sort it out for you see my post here:

Media not available

Thanks,

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯

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