Skip to main content
Customer Support Customer Support

Cleanmymac not working after installing webroot

  • October 19, 2020
  • 4 replies
  • 214 views
W
Fresh Face

Hi guys,

My friend is using Mac OS Mojave 10.14.5 and ever since I installed webroot on her mac, cleanmymac is just not working anymore.

 

Also, I cannot access the user interface of Webroot on her mac either.

 

Any help?

    This topic has been closed for comments

    4 replies

    H
    Popular Voice
    Forum|alt.badge.img+11
    • hungpham
    • Popular Voice
    • 40 replies
    • October 19, 2020

    Because Webroot sees CleanMyMac as a malware. You need to remove CleanMyMac from the quarantine.

    W
    Fresh Face
    • W4jBr0
    • Author
    • Fresh Face
    • 2 replies
    • October 19, 2020

    Hi Hungpham,

    thank you for your reply, can you let me know how to do that?

    H
    Popular Voice
    Forum|alt.badge.img+11
    • hungpham
    • Popular Voice
    • 40 replies
    • October 19, 2020

    You can do it from Webroot GUI. However, I just noticed that you cannot access the GUI. You should contact Webroot support first, to see why you cannot access the GUI on that computer.

    W
    Fresh Face
    • W4jBr0
    • Author
    • Fresh Face
    • 2 replies
    • October 19, 2020

    Cool, thanks for your help! I will contact webroot :)

    Terms & Conditions