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No download option

  • February 10, 2021
  • 1 reply
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L
New Member

I have purchased the Webroot Internet security Plus with Antivirus to use on my Kindle Fire. I have installed the app from the store. I created an account. I cannot log in as it says my password is incorrect. I have changed the password. I have no option to download anything anywhere as I cant even log into the app. How do I fix this so my tablet is protected?

Best answer by TripleHelix

Hello @Laci426 

 

See here for info:
https://community.webroot.com/webroot-mobile-security-for-android-15/webroot-anywhere-secure-for-kindle-fire-10-9th-generation-344090 @khumphrey again the same issue as posted before.

 

Please Submit a Support Ticket and they will sort it out for you.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

 

Thanks,

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    TripleHelix
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    Hello @Laci426 

     

    See here for info:
    https://community.webroot.com/webroot-mobile-security-for-android-15/webroot-anywhere-secure-for-kindle-fire-10-9th-generation-344090 @khumphrey again the same issue as posted before.

     

    Please Submit a Support Ticket and they will sort it out for you.

     

    Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.

     

    Thanks,

    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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    TripleHelix
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