This keeps coming up in scans as infected. I then choose to delete and webroot rescans and finds that same file again and offers to delete. I delete and it shows up again (and is counted as separate threats as it is detected. Why can’t Webroot remove this file???
Solved
Authorize.dll
Best answer by TripleHelix
Hello
Put the keycode on your Online portal Webroot Identity Portal once your ready just deactivate the old one and then you can install on the new one!
See here: https://community.webroot.com/webroot-secureanywhere-antivirus-12/how-to-deactivate-a-pc-31240 and or here: https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm#UsingPCSecurity/DeactivatingPCs.htm%3FTocPath%3DUsing%2520PC%2520Security%7C_____7
And to install on the new system!
Please follow the steps below closely in terms of installing WSA on the target system/machine!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you have or add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online during the install to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need
- Install with the new installer, entering your Keycode when prompted to do so in the install process
- Let it finish it's install scan
- Reboot
Thanks,
+63Hello
Please contact Webroot Support Directly and they will help you!
Webroot Support:
Call 1-866-612-4227
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
1 person likes this
This is an older computer.. I need a new one anyway. How do I transfer my Webroot subscription to the new computer? Thank you for that fast response BTW!!
1 person likes this
+63Hello
Put the keycode on your Online portal Webroot Identity Portal once your ready just deactivate the old one and then you can install on the new one!
See here: https://community.webroot.com/webroot-secureanywhere-antivirus-12/how-to-deactivate-a-pc-31240 and or here: https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm#UsingPCSecurity/DeactivatingPCs.htm%3FTocPath%3DUsing%2520PC%2520Security%7C_____7
And to install on the new system!
Please follow the steps below closely in terms of installing WSA on the target system/machine!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you have or add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online during the install to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE). Let us know if it is the Mac version you need
- Install with the new installer, entering your Keycode when prompted to do so in the install process
- Let it finish it's install scan
- Reboot
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
1 person likes this
I tried that and when I put the key code in it said it couldn’t activate and wouldn’t install. My subscription is renewed. It’s way easier to go with a someone else’s software. Webroot couldn’t delete aurthorize.dll causing me to go this route so, the hell with Webroot!! I’ll let me subscription laps while I’m using a BETTER antivirus.
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.