I am using Webroot 9.1.0.144: 1607 on my MacBook Pro. However, I continue to get the brown (!) and “Product Update Available” message. When I click the “Update Now” button, nothing happens. What’s wrong, and what should I do? I have uninstalled and reinstalled twice but the problem persists.
Solved
Webroot for Mac up-to-date but still requests me to update ???
Best answer by TripleHelix
gmock3 wrote:
I am using Big Sur 11.6. I downloaded the file WSAMAC.dmg from the link, but the install routine locked up on this screen. I stuck on what to do next:
Since it’s not working for you it’s best to contact Webroot Support Directly!
Call 1-866-612-4227
Thanks,
Did this start happening just recently? Or after a specific update?
Since a reinstall has not worked (which would have been our first suggestion) I’d recommend reaching out to our support team: http://webroot.com/us/en/support/home-contact
1 person likes this
It happened after I upgraded to a new MacBook Pro, restoring everything from Time Machine. This is the only glitch since the upgrade. I also run Webroot for PC on a Windows 10 VM in Parallels and everything there is fine.
1 person likes this
+63Hello
Can you tell us the version of the Operating system? Would it be Catalina or Big Sur?
If it is download the latest version for Catalina and Big Sur ONLY! It’s not for older OS’s! v9.4.1.27
https://mac.webrootmultiplatform.com/production/wsa-mac/10.15/9.4.1.27/WSAMAC.dmg
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
I am using Big Sur 11.6. I downloaded the file WSAMAC.dmg from the link, but the install routine locked up on this screen. I stuck on what to do next:
+63gmock3 wrote:
I am using Big Sur 11.6. I downloaded the file WSAMAC.dmg from the link, but the install routine locked up on this screen. I stuck on what to do next:
Since it’s not working for you it’s best to contact Webroot Support Directly!
Call 1-866-612-4227
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.