I keep getting first scan not complete. Scan view only showing time e;apsed and no files scanned. Just recently renewed subscription, but problem is pre-renewal. MacBook Air.
Solved
I keep getting first scan not complete. Scan view only showing time e;apsed and no files scanned. Just recently renewed subscription, but problem is pre-renewal.
Best answer by TripleHelix
philbuc wrote:
How do I uninstall ?
Hello
With Mac it’s always best to Contact Webroot Support directly!
Webroot Support:
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)
Thanks,
Hey there
Welcome to the community! I’m sorry to hear you’re having trouble getting this first scan finished. The first step would be to either:
1) Uninstall and reinstall Webroot, trying to run that initial scan again
2)Reach out to Webroot support and ask them to guide you through some troubleshooting steps. You can contact them here: http://webroot.com/us/en/support/home-contact
+63philbuc wrote:
How do I uninstall ?
Hello
With Mac it’s always best to Contact Webroot Support directly!
Webroot Support:
Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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