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How do I reset the password for the advanced settings tab in webroot?

  • December 12, 2021
  • 3 replies
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I'm trying to change settings in the Desktop access control menu.

 

I know the password for my webroot account on the web, but I can't make changes within the Desktop application itself using that same password.

 

I would like to be able to reset the Desktop App password. 

I have tried using the app Advanced settings (Access Control) to Reset to Default but it stops me right there by asking for my password, which I don’t have.

Can someone help me with this please?

 

Best answer by TripleHelix

nosteele wrote:

Thank you so much for your response,

I was able to make sure that my online Webroot account is set to User Configuration.

What I cannot do is find where I find that on my Windows PC Webroot app 

 

It’s not on the Webroot App. If you password protected the app and can’t remember the password then you will have to contact Webroot Support directly for help!

Webroot Support:

Submit a ticket

Call 1-866-612-4227

 

Thanks,

 

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TripleHelix
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  • TripleHelix
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  • December 12, 2021

Hello @nosteele 

 

Go to your online Webroot account and make sure the device is set to User Configuration! https://identity.webrootanywhere.com/v1/Account/login

 

See here: https://docs.webroot.com/us/en/home/wsa_website_userguide/wsa_managementwebsite_userguide.htm#UsingPCSecurity/EditingPCSecuritySettings.htm

 

User Configuration — Security settings are controlled by the main interface on the computer.

 

Then do a few scans and wait about 30 Minutes then try to change your settings within the Webroot Client.

 

From one of my Systems!

 

 

If that doesn't help just reply back!

 

Thanks,

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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  • nosteele
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  • December 13, 2021

Thank you so much for your response,

I was able to make sure that my online Webroot account is set to User Configuration.

What I cannot do is find where I find that on my Windows PC Webroot app 

 

TripleHelix
Moderator
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  • TripleHelix
  • Moderator
  • 8960 replies
  • Answer
  • December 13, 2021
nosteele wrote:

Thank you so much for your response,

I was able to make sure that my online Webroot account is set to User Configuration.

What I cannot do is find where I find that on my Windows PC Webroot app 

 

It’s not on the Webroot App. If you password protected the app and can’t remember the password then you will have to contact Webroot Support directly for help!

Webroot Support:

Submit a ticket

Call 1-866-612-4227

 

Thanks,

 

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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TripleHelix
3 people like this
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