Recently installed Webroot on new Windows 11 desktop, and also old Windows 7 desktop. Now I cannot scan from either PC. Printer works. I submitted a customer service inquiry and am awaiting a reply. My computer skills are not advance, so need help in simple language. I did check utility controls and everything is allowed. Will have to look for different anti-virus software if this isn’t soon fixed.
Solved
Printer won't scan since Webroot installed
Best answer by ProTruckDriver
Hello
I see that you stated that you submitted a Customer Service inquiry. Since you say that your computer skills are not advanced, it might be better to contact Webroot Support by Phone. Webroot can always do a remote to your computer and they can fix the problem and all you would have to do is sit back and watch.
Webroot Support:
Call 1-866-612-4227
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave
Hello
I see that you stated that you submitted a Customer Service inquiry. Since you say that your computer skills are not advanced, it might be better to contact Webroot Support by Phone. Webroot can always do a remote to your computer and they can fix the problem and all you would have to do is sit back and watch.
Webroot Support:
Call 1-866-612-4227
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
Thanks for this very helpful tip. Webroot voice message says that they are indefinitely unavailable, so there is no help coming from them. There is just a voice recording, and then they hang up.
+63mkirshner59 wrote:
Thanks for this very helpful tip. Webroot voice message says that they are indefinitely unavailable, so there is no help coming from them. There is just a voice recording, and then they hang up.
I just tried the number and it’s working fine.
Call 1-866-612-4227
If from another country choose from here near the bottom of the page: https://www.webroot.com/us/en/about/contact-us
HTH,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
TripleHelix wrote:
mkirshner59 wrote:
Thanks for this very helpful tip. Webroot voice message says that they are indefinitely unavailable, so there is no help coming from them. There is just a voice recording, and then they hang up.
I just tried the number and it’s working fine.
Call 1-866-612-4227
If from another country choose from here near the bottom of the page: https://www.webroot.com/us/en/about/contact-us
HTH,
I just tried the number and followed the prompts to Support and I got the same results as
https://community.webroot.com/water-cooler-8/colorado-wildfires-349828
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
+63ProTruckDriver wrote:
TripleHelix wrote:
mkirshner59 wrote:
Thanks for this very helpful tip. Webroot voice message says that they are indefinitely unavailable, so there is no help coming from them. There is just a voice recording, and then they hang up.
I just tried the number and it’s working fine.
Call 1-866-612-4227
If from another country choose from here near the bottom of the page: https://www.webroot.com/us/en/about/contact-us
HTH,
I just tried the number and followed the prompts to Support and I got the same results as
https://community.webroot.com/water-cooler-8/colorado-wildfires-349828
Still works fine from Ontario, Canada but it says it’s closed still for the Holiday’s as you go through the prompts to get to support?
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+25
I just called 1-866-612-4227 and was able to get through after picking consumer support options 2/1/4 and remained on the line
+63Thanks Tyler!
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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