Webroot finds this infection. I tell it to remove the threat, and it finds it again. It makes NO forward progress in actually removing this virus. Support appears to be closed, and I’m not yet finding this in the community forum.
OldCoder
Solved
Webroot cannot successfully remove HASHVIEWER.EXE W32.Malware.Gen!
Best answer by TripleHelix
Hello
It’s best to contact Webroot support via a Ticket as a simple scan log is uploaded at the same time and they will sort this out for you! I see your having issues with the Ticket system so as
Webroot Support:
Call 1-866-612-4227 Mon - Fri 7 AM to 5:30 PM (MDT)
Thanks,
This is on Microsoft Windows 11, version 21H2, build 22000.434
As you can see, it is Webroot SecureAnywhere CE 22.1
OldCoder
+63Hello
It’s best to contact Webroot support via a Ticket as a simple scan log is uploaded at the same time and they will sort this out for you! I see your having issues with the Ticket system so as
Webroot Support:
Call 1-866-612-4227 Mon - Fri 7 AM to 5:30 PM (MDT)
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Their ticket submit web page is still broken this morning - asks for approval of cookies over and over again. Tried it on Microsoft Edge, Brave, and Firefox. On hold, waiting for support, listening to them suggest that I attempt to reach them online. If it worked, I would
OldCoder
Turns out that this was a false positive, and the helpful support person got it checked out and they updated the data base.
It also turns out that I was entering the WRONG password while attempting to open a trouble ticket. It does NOT want your console password. It wants a password that webroot separately emails to you.
OldCoder
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