Hi,
I have recently submitted a suspicious file to Webroot through the Webroot software (Under Utilities , Submit File option).
The upload completed successfully, however is there a way to do a follow up on this file ?, since no support ticket was created along with it.
Thanks in advance for your assistance.
Carlos
Solved
Suspicious File Submission
+13Best answer by DanP
Hello Carlos,
No information is collected when using the Submit File option within the WSA client that would allow us to provide feedback on submitted files. If you wish to receive feedback you can also submit a support ticket with the filename that was submitted through the client and any additional information you wish to provide on why it was submitted.
Thanks,
-Dan
View originalNo information is collected when using the Submit File option within the WSA client that would allow us to provide feedback on submitted files. If you wish to receive feedback you can also submit a support ticket with the filename that was submitted through the client and any additional information you wish to provide on why it was submitted.
Thanks,
-Dan
Hi Carlos
Not as far as I know...this is what I have found when I have used the facility on a number of occassions. If you have an idea as to how to improve the functionality why not go to the 'Ideas Exchange' and let us hear about it...;)
Regards
Baldrick
Not as far as I know...this is what I have found when I have used the facility on a number of occassions. If you have an idea as to how to improve the functionality why not go to the 'Ideas Exchange' and let us hear about it...;)
Regards
Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
1 person likes this
+13Hi,
Thanks for the quick reply. It's too bad no feedback is provided.
If I think of something I'll post it in the Ideas Exchange.
Regards,
Carlos
Thanks for the quick reply. It's too bad no feedback is provided.
If I think of something I'll post it in the Ideas Exchange.
Regards,
Carlos
+35- OpenText Employee
- 514 replies
- Answer
Hello Carlos,
No information is collected when using the Submit File option within the WSA client that would allow us to provide feedback on submitted files. If you wish to receive feedback you can also submit a support ticket with the filename that was submitted through the client and any additional information you wish to provide on why it was submitted.
Thanks,
-Dan
No information is collected when using the Submit File option within the WSA client that would allow us to provide feedback on submitted files. If you wish to receive feedback you can also submit a support ticket with the filename that was submitted through the client and any additional information you wish to provide on why it was submitted.
Thanks,
-Dan
Webroot Threat Research
+13Hi Dan,
Thanks for the update, I'll do that then.
Carlos
Thanks for the update, I'll do that then.
Carlos
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