I just started seeing a problem recently involving Windows XP going to blue screen with a memory dump. It spells out WRKRN.SYS as the file causing the problem. Please advise. I have no virus issues. I am also running Malwarebytes in conjunction.
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Blue screen memory dump Windows XP WRKRN.SYS
Best answer by berniez
I have not had a blue screen since my original posting. Pretty strange. I did converse via private email with a tech and I was sent instructions to run a particular program you guys divised. Have not run it yet. Beginning to wonder if a windows update caused the problem not being fully compatiable with Webroot. I will update you if I get a death bluescreen again involving Webroot.
Bernie
View originalBernie
Hey berniez,
There could possibly be remnants of the old product on your machine. Can you please Open a Support Ticket and let me know in a private message when you have done so and which email address you used? I can then send you instructions on how to remove any remnants and see if this resolved the issue.
There could possibly be remnants of the old product on your machine. Can you please Open a Support Ticket and let me know in a private message when you have done so and which email address you used? I can then send you instructions on how to remove any remnants and see if this resolved the issue.
Hey there berniez!
I wanted to follow up with you and see if the Blue Screen issue had been resolved? I did not see a support ticket from you and was wondering how you fixed the issue or if you still needed assistance. 😃
I wanted to follow up with you and see if the Blue Screen issue had been resolved? I did not see a support ticket from you and was wondering how you fixed the issue or if you still needed assistance. 😃
I have not had a blue screen since my original posting. Pretty strange. I did converse via private email with a tech and I was sent instructions to run a particular program you guys divised. Have not run it yet. Beginning to wonder if a windows update caused the problem not being fully compatiable with Webroot. I will update you if I get a death bluescreen again involving Webroot.
Bernie
Bernie
Sounds good to me.
Definitely let me know if you need my help. I can collect logs and investigate it personally for you. You might also want to check out our new and completely free https:///t5/Webroot-System-Analyzer/New-free-tool-lets-you-diagnose-system-issues-in-less-than-2/td-p/7658. It can identify hardware issues or corrupt system files on your machine that may cause future problems.
Check it out! 😉?
Definitely let me know if you need my help. I can collect logs and investigate it personally for you. You might also want to check out our new and completely free https:///t5/Webroot-System-Analyzer/New-free-tool-lets-you-diagnose-system-issues-in-less-than-2/td-p/7658. It can identify hardware issues or corrupt system files on your machine that may cause future problems.
Check it out! 😉?
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