I know my password for the webroot website and the "security code" that goes with it. I have no problem logging into that website or this website at all.
What I've forgotten is the password that's actually in the program, located under Advanced Settings > Access Control. It restricts making changes to the program and accessing potentially malicious websites.
I can't change anything without entering this password, and I've forgotten what it is. I have no idea how to change this, there doesn't seem to be a prompt anywhere that allows me to send an email or anything. The only things I am able to recover is the password and "security code" for the website.
Please help me?
Solved
Webroot password for "Access Control" forgotten?
Best answer by akim
The best thing to do in this situation is to submit a support ticket, and our support team will be happy to assist you.
View originalI've been told that the solution is to boot into Safe Mode and uninstall, reinstall?
That seems a tad unnecessary but I guess I'll try it if it's the only way.
The people behind Webroot really, really oughta look into making it possible to recover this password, or at least put in your OTHER password to get it removed or something. Gosh.
That seems a tad unnecessary but I guess I'll try it if it's the only way.
The people behind Webroot really, really oughta look into making it possible to recover this password, or at least put in your OTHER password to get it removed or something. Gosh.
Hey Everyone,
I have the same problem. I set up a password for my access control tab, and then forgot it. Now I can't make changes in my WebRoot application window. What is the solution? How do I recover the password or change it?
Thank you!
I have the same problem. I set up a password for my access control tab, and then forgot it. Now I can't make changes in my WebRoot application window. What is the solution? How do I recover the password or change it?
Thank you!
+62:D Welcome Crash to the WSA Community Forum! Is this what you are looking for? Here:@ wrote:
Hey Everyone,
I have the same problem. I set up a password for my access control tab, and then forgot it. Now I can't make changes in my WebRoot application window. What is the solution? How do I recover the password or change it?
Thank you!
If not please give us more detail and we will continue to help you or you can subit a Support Ticket which the link is at the bottom of my post.
Regards
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Hi Crash
Welcome to the Community Forums.
You need to go to your Web Console, by clicking here, and then click on the 'Can't log in' link (see below):
Once on the next panel you have the choice to try to recover either your password or your Security question.
Hope that helps
Regards
Baldrick
Welcome to the Community Forums.
You need to go to your Web Console, by clicking here, and then click on the 'Can't log in' link (see below):
Once on the next panel you have the choice to try to recover either your password or your Security question.
Hope that helps
Regards
Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
Welcome to the community @ !
Were you able to retrieve your password following@ 's advise?
Please let us know and come back often!
Should you need further assistance, we are here to help. Our terrific tech support is available and happy to assist as wel. You can open a support ticket and/or send them a message 24/7 here.
Browse around and enjoy the community!
Beth
Were you able to retrieve your password following
Please let us know and come back often!
Should you need further assistance, we are here to help. Our terrific tech support is available and happy to assist as wel. You can open a support ticket and/or send them a message 24/7 here.
Browse around and enjoy the community!
Beth
+35The best thing to do in this situation is to submit a support ticket, and our support team will be happy to assist you.
Anna - Webroot Sr. Advocate Programs Manager
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