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How long does it take Tech Support to respond to a help request?
Logged a ticket regarding a problem I'm having when trying to use the Password section in my account. I had a subscription that recently expired. Rather than renewing I purchased a new key code that covered more devices. Now I can not access the Password Manager. I logged a ticket early this morning, but have not gotten a response. I wondered how long it typically takes to receive a response?
Best answer by broomrydr70
Thank you for the info! I was concerned when I had not heard from anyone. Will hope to hear from them soon.
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+62Hello and Welcome to the Community Forum,
My quess is since it's the weekend you might need to wait until Monday but they could answer your email anytime today as well. I'd say on a normal week day it's 24 hrs..but don't quote me and also do not reissue another Support ticket because it will just put you back further on the list if you know what I mean.
Be patient and they will get to you as soon as they can ok?
Kind Regards,
My quess is since it's the weekend you might need to wait until Monday but they could answer your email anytime today as well. I'd say on a normal week day it's 24 hrs..but don't quote me and also do not reissue another Support ticket because it will just put you back further on the list if you know what I mean.
Be patient and they will get to you as soon as they can ok?
Kind Regards,
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Hi broomrydr70,
Welcome to the Community!:D
Testing many security solutions for several years (from different manufacturers) and reporting my asks and observations to the support , I can truelly say that Webroot Tech Support corresponds the quickest and more importantly, you can always count on professional help
It's another huge advantage which makes that Webroot definitely stands out against the rest.
Regards,
Mike
Welcome to the Community!:D
Testing many security solutions for several years (from different manufacturers) and reporting my asks and observations to the support , I can truelly say that Webroot Tech Support corresponds the quickest and more importantly, you can always count on professional help
It's another huge advantage which makes that Webroot definitely stands out against the rest.
Regards,
Mike
WEBROOT® SecureAnywhere™ Internet Security Complete Beta macOS Sierra & Windows 10 Pro 64
1 person likes this
Thank you for the info! I was concerned when I had not heard from anyone. Will hope to hear from them soon.
+62Hello broomrydr70,
Your welcome!
Holler if you need anything else. That's what we all are here for is to help others!!
Have a nice day!
Your welcome!
Holler if you need anything else. That's what we all are here for is to help others!!
Have a nice day!
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
1 person likes this
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