Why does my account say my subscription has expired if I just paid for a renewal?
I want to expand my protection services but get caught up in a loop of no help. My account also is shown as expired when I had just renewed my acct. 5 minutes prior. Can some one give me some advice?
+62Hello Jillsmith43,
Welcome to the Community Forum,
May I ask where you Renewed your Subscription from, would it be a Best Buy Subscription or from Webroot or some other place?
Would you do a reboot and after reboot do a manual scan. See if it still shows expired. Otherwise..
From Webroot online it can take a little while for the back office to process the renewal so I would give it a little bit longer, by tomorrow morning. If not by then I would Open a Support Ticket
You also can call 1-866-612-4268.
With Best Buy this is automated,, it can take 24-48 hours depending on the time of day you provided your payment information.Call 1-800-GEEK-SQUAD (1-800-433-5778) for assistance
.To let you know that even though Webroot saids you are expired you still are protected for 30 days.
Hope this helps to clarify things,
Kind Regards
Welcome to the Community Forum,
May I ask where you Renewed your Subscription from, would it be a Best Buy Subscription or from Webroot or some other place?
Would you do a reboot and after reboot do a manual scan. See if it still shows expired. Otherwise..
From Webroot online it can take a little while for the back office to process the renewal so I would give it a little bit longer, by tomorrow morning. If not by then I would Open a Support Ticket
You also can call 1-866-612-4268.
With Best Buy this is automated,, it can take 24-48 hours depending on the time of day you provided your payment information.Call 1-800-GEEK-SQUAD (1-800-433-5778) for assistance
.To let you know that even though Webroot saids you are expired you still are protected for 30 days.
Hope this helps to clarify things,
Kind Regards
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
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