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No Forgotten Password Email Sent


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Requested new password email link to be sent, 5 times, no email- nothing in junk, nowhere.


https://
No email shows up - Why is this not working?

Best answer by ProTruckDriver

@cox96815 I edited your post and removed your email address you posted. Please don’t post private information on the open forum. Posting your email on an open forum could result in getting a load of spam in your inbox.

Please send @freydrew  a Private Message (PM) as shown below:

Click on to “freydrew” name then click “ Send Message”

 

 

 

 

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8 replies

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  • Author
  • New Voice
  • 11 replies
  • August 1, 2019
After speaking to tech support - If you do not setup the "dashboard" you have no Webroot account, therefore no email on record, even though Webroot sends an auto-renewal email to the address that is not part of your webroot account to notify of auto renewal.

This makes absolutely no sense and is utterly confusing and not clearly explained when setting up webroot as far as I remember.

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  • Fresh Face
  • 3 replies
  • January 23, 2020

I’m having the same problem, been through all the web based support articles.

Where is this “Dash Board” referred to in the previous post.

I don’t have 25 min to wait on support at this time.


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  • Retired Webrooter
  • 1550 replies
  • January 23, 2020

Just so that I understand, are you trying to reset your password for your community account or your Webroot product? 

 


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  • Fresh Face
  • 3 replies
  • January 24, 2020

Webroot. All my attempts to reset indicates the method will be sent to my email.

I have received none.


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  • Retired Webrooter
  • 1550 replies
  • January 24, 2020

Thanks for clearing that up @cox96815 . Can you DM the email associated with your Webroot account? I’ll see if there’s anything more I can find out for you. 


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  • Fresh Face
  • 3 replies
  • January 25, 2020

~Snip ~ Private Information Removed~ PTD


ProTruckDriver
Moderator
  • Moderator
  • 7882 replies
  • Answer
  • January 25, 2020

@cox96815 I edited your post and removed your email address you posted. Please don’t post private information on the open forum. Posting your email on an open forum could result in getting a load of spam in your inbox.

Please send @freydrew  a Private Message (PM) as shown below:

Click on to “freydrew” name then click “ Send Message”

 

 

 

 


  • New Member
  • 1 reply
  • November 14, 2021

Hi, I have the same problem :confused:


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