Solved
First Scan Failed
I am using a Webroot secure Anywhere version 8.9.5.66: 130 in my MAC AIR PRO 10.8.2 OSX, 8 GB 1600 MHZ DDR3 which cannot perform a manual scan with error message "1st scan failed". Time elapsed 1 sec. Kindly help me perform my 1st scan. Thank you.
Best answer by RetiredTripleHelix
I'm going offline soon so just in case it is a Best Buy Sub that you have please contact GeekSquad: http://www.webroot.com/us/en/home/products/geeksquad-dl if it's not a Best Buy Sub contact the Webroot Support Inbox: Webroot Customer Service
And keep us updated as this could help other Mac users!
Thanks,
Daniel 😉
View originalAnd keep us updated as this could help other Mac users!
Thanks,
Daniel 😉
+56Hello buencs and Welcome to the Webroot Community Forums!
Even this Video is for the 2013 version it's still good to show how to install on a Mac! http://www.youtube.com/watch?v=7hcOGm-MzpI
And here is the online Help File for Mac's: http://live.webrootanywhere.com/content/542/Webroot-SecureAnywhere-for-Mac-OS-X
HTH,
Daniel 😉
Even this Video is for the 2013 version it's still good to show how to install on a Mac! http://www.youtube.com/watch?v=7hcOGm-MzpI
And here is the online Help File for Mac's: http://live.webrootanywhere.com/content/542/Webroot-SecureAnywhere-for-Mac-OS-X
HTH,
Daniel 😉
1 person likes this
+56Also can you tell me if you have the Best Buy Subscription Service or did you buy from another retailer or online? I need to know to make sure I give the right download link to download a fresh copy!
Thanks,
Daniel 😉
Thanks,
Daniel 😉
1 person likes this
Hi Triple Helix :)
Thanks for the warm welcome! I got the initial version of Webroot from Bestbuy. It worked fine after 2 days & had excellent scans (5 full scans). However, on Day 2 , after a Skype conversation, I noticed an error message. I then tried to download the wbn based version 5X still with the same error message. Can you please help me correct the problem? I resorted back to the original CD version but STILL "Scan Failed" message after 1 sec.
Thanks for the warm welcome! I got the initial version of Webroot from Bestbuy. It worked fine after 2 days & had excellent scans (5 full scans). However, on Day 2 , after a Skype conversation, I noticed an error message. I then tried to download the wbn based version 5X still with the same error message. Can you please help me correct the problem? I resorted back to the original CD version but STILL "Scan Failed" message after 1 sec.
+56I'm going offline soon so just in case it is a Best Buy Sub that you have please contact GeekSquad: http://www.webroot.com/us/en/home/products/geeksquad-dl if it's not a Best Buy Sub contact the Webroot Support Inbox: Webroot Customer Service
And keep us updated as this could help other Mac users!
Thanks,
Daniel 😉
And keep us updated as this could help other Mac users!
Thanks,
Daniel 😉
1 person likes this
+56How did you get it working may I ask as it could help other Members of Mac's with WSA issues?
Cheers,
Daniel 😉
Cheers,
Daniel 😉
1 person likes this
Hi Triple Helix,
It is still NOT working , I tried to contact WEBROOT support but STILL NO RESPONSE 😞 My computer is still VULNERABLE to malicious programs...
buencs
It is still NOT working , I tried to contact WEBROOT support but STILL NO RESPONSE 😞 My computer is still VULNERABLE to malicious programs...
buencs
It is still NOT working , I tried to contact WEBROOT support but STILL NO RESPONSE My computer is still VULNERABLE to malicious programs...
buencs
buencs
+56They should contact you within 24 hours and I'm sure you will be contacted by tomorrow maybe because it's a Mac issue I don't know but I will find out more tomorrow.
Daniel
Daniel
1 person likes this
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.