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Unity API: SkyStatus request failed (No parameterless constructor defined for type of 'System.String'.)

J
Fresh Face

Starting on October 12th we noticed a rise in API call failures specific to the https://unityapi.webrootcloudav.com/service/api/status/site/{GSMKey} endpoint. 

The receive the following response: 

"statusCode: 500,"
"requestId: '',
"error: null,"
"error_description: ""SkyStatus request failed (No parameterless constructor defined for type of 'System.String'.)",
"AdditionalInformation: {}  
 

Best answer by aqila

Hi @Jared.henry ,

This is a system issue we are looking at. We have rolled back an update which should hopefully resolve the issue. We do require all the devices to check back in to pick up the new settings which should fix the error message being seen.

Please do let us know. You can DM too for further details.

Thanks,

 

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3 replies

aqila
Community Manager
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  • aqila
  • Community Manager
  • 29 replies
  • Answer
  • October 18, 2023

Hi @Jared.henry ,

This is a system issue we are looking at. We have rolled back an update which should hopefully resolve the issue. We do require all the devices to check back in to pick up the new settings which should fix the error message being seen.

Please do let us know. You can DM too for further details.

Thanks,

 

Product Manager, Opentext
J
Fresh Face
  • Jared.henry
  • Author
  • Fresh Face
  • 1 reply
  • October 18, 2023
aqila wrote:

Hi @Jared.henry ,

This is a system issue we are looking at. We have rolled back an update which should hopefully resolve the issue. We do require all the devices to check back in to pick up the new settings which should fix the error message being seen.

Please do let us know. You can DM too for further details.

Thanks,

 

Thank you for the update! We are starting to see the number of failures trend downward.

aqila
Community Manager
Forum|alt.badge.img+1
  • aqila
  • Community Manager
  • 29 replies
  • October 20, 2023

Hi @Jared.henry ,

Thanks for the feedback and update. Highly appreciated.

Glad to see that it is going in the right direction.

Product Manager, Opentext

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