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Android app for Secure Anywhere Mobile Complete


  • Fresh Face
  • 1 reply
I got the Android app for SecureAnywhere Complete, but whenI try to sign in I can't get my keycode to work. I've changed the code several times and nothing works. I noticed that when I try to log in, the code is in all caps and it adds a dash before the last two letters. There is no dash in the keycode I registered.  Anyone have the same problem or know how to get the thing to work?

Best answer by MikeR

You just open the app>tap Register>tap Activate and enter your keycode.
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10 replies

MikeR
  • Retired Webrooter
  • 1455 replies
  • August 27, 2012
Hey Rik,
 
Your keycode should be 20 characters long and the dash should be auto-filling every 4th character. I will send you a private message with your keycode that you should be using. :D
 
It looks like everything else should work fine so please let me know if you have any other questions. Make sure that your Android isn't auto-filling a Gmail email address as well.

  • Author
  • Fresh Face
  • 1 reply
  • August 27, 2012
Okay, I fixed it.  Thanks so much for the help!  Rik

  • New Member
  • 1 reply
  • October 12, 2012
Having the same problem with my phone. trying to install on new phone of same model. says code wrong

MikeR
  • Retired Webrooter
  • 1455 replies
  • October 15, 2012
Hi grundyboat,
 
I found a trial of SecureAnywhere Complete on your account but to investigate further I will need any other keycodes or email addresses you used. Please Send me a Private Message with this additional information and the specific error you are receiving so we can get this resolved. 😃

  • 3 replies
  • February 5, 2013
I am having the same problem.  What am I doing wrong.  I used the email and pw and the key code and it keeps messing up.  Matt

MikeR
  • Retired Webrooter
  • 1455 replies
  • February 5, 2013
Hey Matt - you actually have a Webroot Internet Security Plus subscription, so you will need to download the free Webroot Security & Antivirus app and enter your keycode to give it the paid feature set. 😃

  • 3 replies
  • February 5, 2013
Where do I go to enter the code once I get it downloaded?

MikeR
  • Retired Webrooter
  • 1455 replies
  • Answer
  • February 5, 2013
You just open the app>tap Register>tap Activate and enter your keycode.

  • 3 replies
  • February 5, 2013
Did the trick.   Thanks!!

MikeR
  • Retired Webrooter
  • 1455 replies
  • February 5, 2013
No problem! Let me know if you need anything.

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