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  • October 24, 2012
  • 4 replies
  • 36 views
J
New Member
Just bought an update for my computers and android phone. I have installed it on two computers but it will not install to my phone I get the following error message "Your user credentials are not associated with this secure anywhere complete keycode".

Best answer by YegorP

Good morning Jacked!
 
Thanks for sitting tight! I went ahead an associated your "My Webroot" account with your new SecureAnywhere Complete keycode and everything looks to be good to go! You should be able to log in to your SecureAnywhere Complete mobile app now without any more roadblocks. Let me know if you have any other questions!
 
Regards,
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    4 replies

    YegorP
    • YegorP
    • Retired Webrooter
    • 448 replies
    • October 24, 2012
    It looks like your "My Webroot" account is attached to a mobile free keycode. Can you please Private Message me your new SecureAnywhere Complete keycode so I associate it with your account?
     
    Thanks,
    --Yegor P-- Social Media Content Coordinator New to the Community? Sign up for FREE today.
    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Hello Jacked and Welcome to the Webroot Community Forums! ;)
     
    TH
    Jasper_The_Rasper
    1 person likes this
    • Jasper_The_Rasper
      Jasper_The_Rasper
    YegorP
    • YegorP
    • Retired Webrooter
    • 448 replies
    • Answer
    • October 25, 2012
    Good morning Jacked!
     
    Thanks for sitting tight! I went ahead an associated your "My Webroot" account with your new SecureAnywhere Complete keycode and everything looks to be good to go! You should be able to log in to your SecureAnywhere Complete mobile app now without any more roadblocks. Let me know if you have any other questions!
     
    Regards,
    --Yegor P-- Social Media Content Coordinator New to the Community? Sign up for FREE today.
    ProTruckDriver
    1 person likes this
    • ProTruckDriver
      ProTruckDriver
    ProTruckDriver
    Moderator
    Hello Jacked, Welcome to the Webroot Community Forums. 😃
    Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Jasper_The_Rasper
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    • Jasper_The_Rasper
      Jasper_The_Rasper

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