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Password Manager Problem

  • December 3, 2014
  • 8 replies
  • 46 views
J
Fresh Face
Hi, I recently installed antivirus and had a problem with password manager.  However, I managed to get it up and running for a couple of days.  Then, when I tried to login, I got the message 'your account has been deactivated'.
 
I realised that I needed webroot complete in order to use the password manager, so I upgraded today and have checked to make sure that the complete is showing when I click on the webroot icon.  I then clicked on the button that says 'manage passwords' and logged into the console, but when it trys to take me to the passwords page, I get the message 'the page could not be accessed please try again later or wait for 5 minutes'.
 
It's been saying this all day and I'm still getting the account deactivated message when I try to login on the webroot toolbar.
 
I've tried to re-install the toolbar and have uninstalled and re-installed webroot and nothing is working.

    8 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • 21856 replies
    • December 3, 2014
    Hello John-boy,

    Welcome to the Community,

    My best advice is to contact technical support https://www.webrootanywhere.com/servicewelcome.asp?reason=talknotallowed
    And they can get this sorted out for you free of charge.

    Please let us know how it goes so that we may help others!

    Best Regards,
    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
    Dermot7
    1 person likes this
    • Dermot7
      Dermot7
    Dermot7
    Gold VIP
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    • Dermot7
    • Gold VIP
    • 1450 replies
    • December 3, 2014
    Hello john-boy, and Welcome to Webroot's Community!
     
    Have you tried deactivate/reactivate?  https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/How-to-Reactivate-a-PC/ta-p/28954
     
     https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Deactivate-a-PC/ta-p/31240
    Ssherjj
    1 person likes this
    • Ssherjj
      Ssherjj
    J
    Fresh Face
    • john-boy
    • Author
    • Fresh Face
    • 3 replies
    • December 3, 2014
    I've already submitted a ticket and I'm currently waiting for help.  I'll let you know what they say.
    shorTcircuiT
    1 person likes this
    • shorTcircuiT
      shorTcircuiT
    J
    Fresh Face
    • john-boy
    • Author
    • Fresh Face
    • 3 replies
    • December 3, 2014
    I just tried the deactivate/reactivate pc's but it didn't work 😞
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • 21856 replies
    • December 3, 2014
    Hi john-boy,
     
    Thanks for getting back to us and I'm positive that Webroot Technical Support can help you! No worries about getting this resolved at all.
    So we will be waiting to hear what Tech Support did for you!
     
     
    Dispite all this have a nice day!
     
    Best Regards,
    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • 21856 replies
    • December 3, 2014
    @ Hello,
     
    We  think that what's going on with that Password Manager is this,
     
    You are indicating that you used a version OTHER than Complete initially... then upgraded.  That will mean your User Profile in the Console will be tied to a different key code than the one you are using now.... so the Password Manager will not be working. 
     
    Support can re-assocate the User Profile from the old, now expired key code to the new Complete key code, and thereby enabling Password Manager.
     
     
    Hope this clarifys things better for you!
     
    Support usually responds pretty quickly in replying so make sure you check your junk/spam folder just encase you miss their Support email response.
     
    Again Best Regards,;)
     
    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
    J
    Fresh Face
    • john-boy
    • Author
    • Fresh Face
    • 3 replies
    • December 3, 2014
    I've just received a message from the support team to say they have changed something on my account and to try again as it should be fixed.  I'm happy to report that password manager is now working fine 🙂
    shorTcircuiT
    Ssherjj
    nic
    3 people like this
    • shorTcircuiT
      shorTcircuiT
    • Ssherjj
      Ssherjj
    • nic
      nic
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • 21856 replies
    • December 3, 2014
    That's wonderful john-boy!
     
    Isn't it sweet when things are running like they are suppose to;)
     
    Thanks for letting us know!:D
    Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.7.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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