Scan stops at unable to remove threat

Hi HS
 
Welcome to the Community Forums.
 
Sorry to hear about this issue.  In the circumstance I would strongly recommend that you Open a Support Ticket to re-contact the Support Team and continue with the reporting of the issue/seeking their help.  And if they believe that from that dialogue they need to get onto your system to investigate they will send you a link to establish the connection through.
 
From the sounds of it you have a suspected trojan on your system, and Win32:Trojan-gen is a generic detection for that. Many security companies uses this detection method to identify an unclassified threat, perhaps indicated by the behavioural detection features, hence then inability to automatically remove.
 
So the good news is that WSA has done its job...now the Support Team need to get amongst it and help resolve the issue. So open that Support Ticket ASAP.
 
Please let us know how you get on.
 
Regards, Baldrick

Hello
 
In some cases this issue may be solved very simply by booting the computer in Safe Mode with Networking
and running the program there. 
 
Safe Mode with Networking loads a default video driver at a low resolution or screen depth which may cause your software and desktop to change appearances. To access this mode of Windows please follow the steps listed below:
 
1. Restart the computer.
 
2. When you see the black-and-white Starting Windows bar at the bottom of the screen, repeatedly tap the F8 key until the Windows Advanced Options menu appears.
 
3. Use the Arrow keys to select Safe Mode with Networking and press Enter.
 
4. When you are asked to login to Windows please login to your account.
 
5.   
       Open SecureAnywhere and click the 'cog' beside 'PC Security'.
       On the Scan & Shields tab, select Custom Scan.
       Select deep scan from the Customized Scan Window and Click Start Scan

6. After the scan has run then restart your computer to see if that has fixed the problem.
 
If this does not helps, please Open a Support Ticket