One of the machines that runs Windows 7 has trouble logging on to Skype and drops the scanner functions of my printer when the WR firewall is active. If I trun the firewall off the problems go away.
I have "allowed" both applications in the advanced settings of WR and Windows firewall with no relief.
Any suggestions on how to fix this? All the drivers and programs are up to date and WR is the only anti-virus I'm running.
I have some intermittent problems with the other machines running Vista and Windows 8.1, or my tablet running android 4.4. The real problem is the continuous trouble I get from my wife's machine (funny how that works)
Thanks for any suggestions
Hi Medic_abroad
Welcome to the Community Forums.
With regards to the printer issue please review this previous thread to see if what you have already tried matches with what proved to be the solution in the prior case.
Wityh reard to Skype, may I ask if this has occurred after you have installed WSA or if there has been an update of Skype that you are aware of since you installed WSA?
Whilst waiting for this information please check out the places within WSA where it can block or restrict an app or file, but where the user can review this and if appropriate override the block/restriction. These can be found as follows:
The detail to guide you through this is given in this KB Article, which you should review and follow the instructions given/advice on the statuses available, etc.
There is one other area to check which is as follows:
and to which the rules in the KB article re. "Allow," "Protect/Monitor," or "Block/Deny" also apply.
The main thing to remember is do not change any setting to allow or unblock a file/app unless you are certain that it is safe to do so. If you have any doubts then either come back here to seek advice or Open a Support Ticket, so that the professionals on the Support Team can investigate/assist. Such a service is free to WSA users with a current/active subscription.
Hope that helps? Please let us know how you get on.
Regards, Baldrick
Welcome to the Community Forums.
With regards to the printer issue please review this previous thread to see if what you have already tried matches with what proved to be the solution in the prior case.
Wityh reard to Skype, may I ask if this has occurred after you have installed WSA or if there has been an update of Skype that you are aware of since you installed WSA?
Whilst waiting for this information please check out the places within WSA where it can block or restrict an app or file, but where the user can review this and if appropriate override the block/restriction. These can be found as follows:
- Click on gear/cog to the right of PC Security> Quarantine
- Click on gear/cog to the right of Identity Protection> Protected Applications
- Click on gear/cog to the right of Utilities> System Control > Control Active Processes
The detail to guide you through this is given in this KB Article, which you should review and follow the instructions given/advice on the statuses available, etc.
There is one other area to check which is as follows:
- Click on gear/cog to the right of PC Security> Block/Allow
and to which the rules in the KB article re. "Allow," "Protect/Monitor," or "Block/Deny" also apply.
The main thing to remember is do not change any setting to allow or unblock a file/app unless you are certain that it is safe to do so. If you have any doubts then either come back here to seek advice or Open a Support Ticket, so that the professionals on the Support Team can investigate/assist. Such a service is free to WSA users with a current/active subscription.
Hope that helps? Please let us know how you get on.
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
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