Skip to main content
Customer Support Customer Support
Solved

The weird issue with the Control Active Processes

Miquell
Community Leader
Hi Webrooters! :D
 
I've noticed some strange error while using the Control Active Processes manager today.
 
First of all I can simply start it as always:
 


 
Also I can view all currently running processes and change their status between Allow/Monitor/Block:
 


 
It's also possible to terminate any process by using the right click menu.
 
However when I would like to get some "More Info" about any of them the same error appers all the time (both in the beta and in the stable version):
 


 
I must admit I haven't been using this option from a long time, but as I remember, it had been working without any issue in the past.
 
The same things happen and the same error appers when I want to check some more info in the reports:
Reports -> Execution History -> View History -> More Information.
 
I've got only WSA on my board, so potentially conflicts with other security solutions are impossible.
 
Any ideas? Could you please check how it works on your side?
 
Thanks in advance :D
 
Mike

Best answer by Miquell

Hi Daniel :D
 
I just wanna share some good news with you about this issue :D
 
Although I've sent the message to the Support Team yesterday, I also decided to try to do something on my own.
 
After a long while spent on viewing and repairing my registry entries, a few reboots and a clean WSA installation
the Control Active Processes manager starts working as it should!:D
 


 
So I'm back into the game, now with all the great features of WSA - Hooray! :D
 
Cheers;)
 
 
Mike
View original
WEBROOT® SecureAnywhere™ Internet Security Complete Beta macOS Sierra & Windows 10 Pro 64
    Did this help you find an answer to your question?

    6 replies

    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Hi Mike it could be a Language localization issue so I would Submit a Support Ticket and the support staff can look into it as I have no problems viewing them. Also may I ask what Language localization you are using?
     
    Thanks,
     
    Daniel ;)
     

    Miquell
    Ssherjj
    2 people like this
    • Miquell
      Miquell
    • Ssherjj
      Ssherjj
    Miquell
    Community Leader
    • Miquell
    • Author
    • Community Leader
    • 828 replies
    • March 23, 2015
    Hi Daniel :D
     
    Thanks for your fast reply!;)
     
    I'm using Windows 8.1 64bit with the Polish Language localization.
     
    But I remember it was working some time ago...
     
     
    Thanks :D
     
    Mike
    WEBROOT® SecureAnywhere™ Internet Security Complete Beta macOS Sierra & Windows 10 Pro 64
    RetiredTripleHelix
    Ssherjj
    2 people like this
    • RetiredTripleHelix
      RetiredTripleHelix
    • Ssherjj
      Ssherjj
    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Yea if you want try a clean reinstall? And if that doesn't work Contact Support.
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Use your Beta Download Link
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Thanks,
     
    Daniel 😉
    Miquell
    Ssherjj
    2 people like this
    • Miquell
      Miquell
    • Ssherjj
      Ssherjj
    Miquell
    Community Leader
    • Miquell
    • Author
    • Community Leader
    • 828 replies
    • March 23, 2015
    Thanks Daniel :D
     
    @ wrote:
    Yea if you want try a clean reinstall? And if that doesn't work Contact Support.
     
    • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Use your Beta Download Link
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
     
    Of course I've tired this before I wrote this post, unfortunately without any positive results.
    I've just send the message to the Support Team.
     
    Thanks once again my friend :D
     
    Mike
     
     
    WEBROOT® SecureAnywhere™ Internet Security Complete Beta macOS Sierra & Windows 10 Pro 64
    RetiredTripleHelix
    Ssherjj
    2 people like this
    • RetiredTripleHelix
      RetiredTripleHelix
    • Ssherjj
      Ssherjj
    RetiredTripleHelix
    Gold VIP
    Forum|alt.badge.img+56
    Kwel! 😉
    Miquell
    Ssherjj
    2 people like this
    • Miquell
      Miquell
    • Ssherjj
      Ssherjj
    Miquell
    Community Leader
    • Miquell
    • Author
    • Community Leader
    • 828 replies
    • Answer
    • March 24, 2015
    Hi Daniel :D
     
    I just wanna share some good news with you about this issue :D
     
    Although I've sent the message to the Support Team yesterday, I also decided to try to do something on my own.
     
    After a long while spent on viewing and repairing my registry entries, a few reboots and a clean WSA installation
    the Control Active Processes manager starts working as it should!:D
     


     
    So I'm back into the game, now with all the great features of WSA - Hooray! :D
     
    Cheers;)
     
     
    Mike
    WEBROOT® SecureAnywhere™ Internet Security Complete Beta macOS Sierra & Windows 10 Pro 64
    RetiredTripleHelix
    Ssherjj
    2 people like this
    • RetiredTripleHelix
      RetiredTripleHelix
    • Ssherjj
      Ssherjj

    Reply


    Terms & Conditions