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tv/movie website blocked but without normal Webroot message

  • December 23, 2012
  • 6 replies
  • 64 views
N
Fresh Face
The website couchtuner.com recently switched to the domain couchtuner.eu and is now being blocked by Webroot in all browsers (Chrome, Firefox and IE) but without any Webroot message about a detected threat. Instead I get the following generic browser messages:
 
  • CHROME: Error 138 (net::ERR_NETWORK_ACCESS_DENIED): Unable to access the network.
 
The site owner said that the new domain (couchtuner.eu) is blacklisted - based on activities by prior owner - but Webroot doesn't appear to be blocking it so I can't find anything to override.
 
I am able to access the site via macs and pcs not using Webroot so I know the problem is not with the site.
 
Any suggestions?

Best answer by nycgirl

Turns out the problem wasn't with Webroot. I had an old, expired Norton AntiVirus program on my computer that was apparently still active in some way and didn't like the site's domain change. I uninstalled that program and now the problem is fixed.
 
I'm back in tv streaming business :)  Thanks!
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    6 replies

    MikeR
    • MikeR
    • Retired Webrooter
    • 1455 replies
    • December 23, 2012
    Hi nycgirl,
     
    Please check to see if your browsers are set to Protect, Allow, or Deny: Open SecureAnywhere>click the Identity & Privacy tab>click View/Edit Protected Applications>make sure that your browsers are not set to Deny and reply with your results.
     
    We might have to "whitelist" the site which would resolve this for you and other users that might be experiencing the same error. The best method is to Open a Support Ticket if you ever think that a site or program needs to be "whitelisted".
     
     
     
     
    Mike R Social Media Manager
    ProTruckDriver
    1 person likes this
    • ProTruckDriver
      ProTruckDriver
    N
    Fresh Face
    • nycgirl
    • Author
    • Fresh Face
    • 2 replies
    • December 24, 2012
    Hi Mike -
     
    My browsers are all set to "protect."
     
    I will submit a support ticket.
     
    Thanks.
     
    ProTruckDriver
    Moderator
    Hello nycgirl, Welcome to the Webroot Community Forum. 😃
    Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    RetiredTripleHelix
    Jasper_The_Rasper
    2 people like this
    • RetiredTripleHelix
      RetiredTripleHelix
    • Jasper_The_Rasper
      Jasper_The_Rasper
    MikeR
    • MikeR
    • Retired Webrooter
    • 1455 replies
    • December 27, 2012
    The new domain was not being blacklisted and the technician has responded with new instructions. You can respond to the support ticket after trying the instructions if you need additional assistance.
     
     
    Mike R Social Media Manager
    N
    Fresh Face
    • nycgirl
    • Author
    • Fresh Face
    • 2 replies
    • Answer
    • December 28, 2012
    Turns out the problem wasn't with Webroot. I had an old, expired Norton AntiVirus program on my computer that was apparently still active in some way and didn't like the site's domain change. I uninstalled that program and now the problem is fixed.
     
    I'm back in tv streaming business :)  Thanks!
    ProTruckDriver
    1 person likes this
    • ProTruckDriver
      ProTruckDriver
    ProTruckDriver
    Moderator
    Thank you nycgirl for posting that your problem has been fixed by removing expired Norton Product. 😉
    Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
    Jasper_The_Rasper
    1 person likes this
    • Jasper_The_Rasper
      Jasper_The_Rasper

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