I ❤️ Patch Tuesdays.
Computer #1
Downloaded MS updates. While installing updates on the 4th update I got a BSoD and had to shut down. Started computer and installed the remaining updates. (12 updates total). I'm running Backup & Sync on this computer. Check Backup & Sync before doing updates and both were on. After the BSoD, Sync was turned off. Running WSAC Beta on this computer.
Computer #2
On my second XP machine all MS updates downloaded. After hitting the restart to install button seen BSoD. Computer restarted. All updates were successful (8 updates total) MS warning window popup about the BSoD. Running WSAC 8.0.2.96 on this computer.
Sending Support Ticket and Logs on Computer #1.
Looks like WSA blocked process from accessing protected data; C:Program FilesMicrosoft HardwareMouse.
As for the Sync on computer #1, I know how to turn it back on but I'll leave it off until hearing from Support.
No problems with MS Updates on Win 7 Computer.
Happy Patch Tuesday! :D
Solved
Windows Updates Cause BSoD on 2 Win. XP Computers
Best answer by ProTruckDriver
Update from Support today:
Hi Dave,
We have been working closely with Joe today on this XP BSoD issue and a new WSA build will be going out tonight to prevent it going forward. Thank you very much for gathering and sending us all the data from your systems and helping us find a solution so quickly.
Best regards,
The Webroot Threat Research and Escalation Team
View originalHi Dave,
We have been working closely with Joe today on this XP BSoD issue and a new WSA build will be going out tonight to prevent it going forward. Thank you very much for gathering and sending us all the data from your systems and helping us find a solution so quickly.
Best regards,
The Webroot Threat Research and Escalation Team
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
+56No problem here on Win 7 x64 but to bad your getting BSOD on XP. :S
TH
TH
I didn't have any problems either on Win 7 x 64. Both XP computers are working good. We'll see what Support finds in the logs and I'll update the post.@ wrote:
No problem here on Win 7 x64 but to bad your getting BSOD on XP. :S
+56This is what I got when I updated my XP SP3 VM.
TH
TH
Yep, that's what I seen on both of my XP computers. I checked the MS Forum and couldn't find anything related to the BSoD and todays updates.
No problems on Vista Business 32-bit too. It seems the BSOD relates only XP.
Reply from Support:
Hello,
Thank you for your report. After analyzing the automatically attached logs, we have white-listed the unknown processes which SecureAnywhere had been monitoring on your system.
We ask that you run a new scan of your computer now (click "Scan My Computer" in the Overview window of SecureAnywhere). Please let us know if the same issue persists after this scan.
Regards,
The Webroot Threat Research Team
I have sent Support logs from my second computer to compare results, since both computers were running different versions of WSA at the time of the BSoD. Sorry I didn't have time to send second computer logs yesterday had to travel.
Hello,
Thank you for your report. After analyzing the automatically attached logs, we have white-listed the unknown processes which SecureAnywhere had been monitoring on your system.
We ask that you run a new scan of your computer now (click "Scan My Computer" in the Overview window of SecureAnywhere). Please let us know if the same issue persists after this scan.
Regards,
The Webroot Threat Research Team
I have sent Support logs from my second computer to compare results, since both computers were running different versions of WSA at the time of the BSoD. Sorry I didn't have time to send second computer logs yesterday had to travel.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
Thanks PTD for the update.
Considering that the BSOD has been resolved by whitelisting of the unknown processes I wonder why the issue did not occur on Win7 and Vista. Anyway as a Vista user I am not complaining for not having the BSOD :D Hope the whitelisting resolves the BSOD for all XP machines.
Considering that the BSOD has been resolved by whitelisting of the unknown processes I wonder why the issue did not occur on Win7 and Vista. Anyway as a Vista user I am not complaining for not having the BSOD :D Hope the whitelisting resolves the BSOD for all XP machines.
+56I sent Joe the minidump from my XP VM last night but he has not replied because it was very late so hopefully he can find out what happened?
TH
TH
1 person likes this
Update from Support today:
Hi Dave,
We have been working closely with Joe today on this XP BSoD issue and a new WSA build will be going out tonight to prevent it going forward. Thank you very much for gathering and sending us all the data from your systems and helping us find a solution so quickly.
Best regards,
The Webroot Threat Research and Escalation Team
Hi Dave,
We have been working closely with Joe today on this XP BSoD issue and a new WSA build will be going out tonight to prevent it going forward. Thank you very much for gathering and sending us all the data from your systems and helping us find a solution so quickly.
Best regards,
The Webroot Threat Research and Escalation Team
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
+56Thanks for the update ProTruckDriver so a new build again. 😉 I just checked and v8.0.2.109 is out.
TH
TH
1 person likes this
Looks like version 109 is a good fix. Both XP computers are working good. 😉
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
Thank you for the update!@ wrote:
Looks like version 109 is a good fix. Both XP computers are working good. ;)
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