I am trying to set up my VPN for a company which I am going to be servicing. How can I set this up without uninstalling my Webroot software?
I am getting a windows defender error. My defender is open and my webroot is operating properly. How can I set up the VPN without removing my webroot.
Best answer by TripleHelix
Hello
Maybe the VPN files need to be whitelisted in the Webroot Cloud Database so I would suggest is after installing the VPN and running it then Submit a Support Ticket and ask them to whitelist your Unknown or Monitored files. To see for yourself run the VPN and do a scan then save a scan log and look for any lines that have [u] in front of them because Webroot knows Good, Bad and the Unknown. [u] Unknown
Example:
[u] C:\Program Files\VoodooShield\DriverTransport.dll [SHA256: 635AC05AC74A769EE1D917EB43A5EDFEF4EF0CB40AC9933084CE30BDC47DCD95] [MD5: 2B707AB3340542B2E0C075E5ACD039FE] [Flags: 00081001.4664]
[u] C:\Program Files\VoodooShield\System.Data.SQLite.dll [SHA256: 44586CCCAB908C62DE4CC36A4E1C2F89A7DAFF659B19164BD98E90BF54350233] [MD5: 01D63B5456FE25C454C6E6BCCB00F785] [Flags: 00081001.4666]
[u] C:\Program Files\VoodooShield\VoodooShield.API.dll [SHA256: 8AB1DEE668C5DF5DDF076549009D732C51A35356FDFB2C37F4194C2A872591B8] [MD5: C0D571100657D5F462EB9241DB98E64C] [Flags: 00081001.4667]
[u] C:\Program Files\VoodooShield\ProcessHelper.dll [SHA256: 707E6DFBFDC4156DE55F1ECE514D3FA28642029B24B57F280BB03EB44E441F40] [MD5: E85AFE57A5D3FC23FC7A12BA4544EE93] [Flags: 00081001.4665]
Thanks,
+63Hello
Maybe the VPN files need to be whitelisted in the Webroot Cloud Database so I would suggest is after installing the VPN and running it then Submit a Support Ticket and ask them to whitelist your Unknown or Monitored files. To see for yourself run the VPN and do a scan then save a scan log and look for any lines that have [u] in front of them because Webroot knows Good, Bad and the Unknown. [u] Unknown
Example:
[u] C:\Program Files\VoodooShield\DriverTransport.dll [SHA256: 635AC05AC74A769EE1D917EB43A5EDFEF4EF0CB40AC9933084CE30BDC47DCD95] [MD5: 2B707AB3340542B2E0C075E5ACD039FE] [Flags: 00081001.4664]
[u] C:\Program Files\VoodooShield\System.Data.SQLite.dll [SHA256: 44586CCCAB908C62DE4CC36A4E1C2F89A7DAFF659B19164BD98E90BF54350233] [MD5: 01D63B5456FE25C454C6E6BCCB00F785] [Flags: 00081001.4666]
[u] C:\Program Files\VoodooShield\VoodooShield.API.dll [SHA256: 8AB1DEE668C5DF5DDF076549009D732C51A35356FDFB2C37F4194C2A872591B8] [MD5: C0D571100657D5F462EB9241DB98E64C] [Flags: 00081001.4667]
[u] C:\Program Files\VoodooShield\ProcessHelper.dll [SHA256: 707E6DFBFDC4156DE55F1ECE514D3FA28642029B24B57F280BB03EB44E441F40] [MD5: E85AFE57A5D3FC23FC7A12BA4544EE93] [Flags: 00081001.4665]
Thanks,
hello I’m having the same issue now with OpenVPN never had a problem using it till the other day. Now i have to shut down Webroot secureAnywhere to open OpenVPN. Is there a way I can work around this?
hello I’m having a issue now with OpenVPN never had a problem using it till the other day. Now i have to shut down Webroot secureAnywhere to open OpenVPN. Is there a way I can work around this?
+63Hello
Can you try as I posted for this user? Disable WSA’s Firewall and Reboot the system and try OpenVPN again and let us know the outcome!
Thanks,
That didn’t work. So far only thing that works is to close it completely
when I turn off WSA’s web shield it works fine. but i would rather have WSA 100% without turning anything off
+63Hello
It’s best to contact Webroot Support Directly.
Webroot Support:
Call 1-866-612-4227 Mon - Fri 7 AM to 5:30 PM (MDT)
Thanks,
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
