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Webroot False Positive For Vypr VPN?


A Webroot Scan said I had Malware in VyprVPN, so I eliminated it: turns out it was a False Positive, now, I can’t Re-Install VyprVPN, it keeps Crashing, I tried to enter Exclusions but I don’t know how and I NEED my VPN back! Is there a Fix for this?

Best answer by TripleHelix

Hello @John Leahy 

 

You need to contact Webroot Support so they can whitelist the files in the Webroot Cloud Database!

 

Webroot Support Ticket is the best way for whitelisting!

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Thanks,

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3 replies

TripleHelix
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  • Moderator
  • 8898 replies
  • Answer
  • April 11, 2023

Hello @John Leahy 

 

You need to contact Webroot Support so they can whitelist the files in the Webroot Cloud Database!

 

Webroot Support Ticket is the best way for whitelisting!

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Thanks,


  • Author
  • Fresh Face
  • 2 replies
  • April 12, 2023

Thanks so much! I’ll work on that tomorrow after I get some sleep.


  • Author
  • Fresh Face
  • 2 replies
  • April 13, 2023

OK: I Submitted a Support Ticket at WebrootAnywhere.com and anxiously awaiting their Assistance.