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Paid for Premium. Tells me to Upgrade to Premium still.

M
Fresh Face
This was the first purchase I made on my phone...but whatever I do, it tells me that I meed to upgrade to premium. I already have premium.
To make it worse I can't find a way to simply call the company, instead It's a Community Forum??
I would think that this is all a scam if it wasnt for having Webroot on my laptop for three years...
 
What am I supposed to do? I paid for premium but nothing happened, there was no change, and it insists that I need to pay for Premium...
Please help.
 
(The purchase did go through and its listed in my Google play. Running Android.)

Best answer by TripleHelix

If the Ticket system isn't working for you then please call the Toll Free number: 1-866-350-6089
 
Ticket: Webroot Customer Service 
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    3 replies

    JosephRi
    Forum|alt.badge.img+9
    • JosephRi
    • Retired Webrooter
    • 45 replies
    • June 28, 2018
    Hi @,
     
    Please open a ticket with our support team (https://detail.webrootanywhere.com/servicewelcome.asp) so they can assist you further.
     
    Regards,
    Joseph R.
    Product Manager, Integrations
    ProTruckDriver
    1 person likes this
    • ProTruckDriver
      ProTruckDriver
    M
    Fresh Face
    • MoRvox
    • Author
    • Fresh Face
    • 1 reply
    • August 29, 2018
    It isn't letting me open a ticket.
    It loops me back to a claim that they have already contacted me.
    If I would like to continue enter my password.
     
    And them it sends me right back there.
     
    I would like my Premium Membership redeemed.....
     
    I am not paying you guys for the free version.
     
    TripleHelix
    1 person likes this
    • TripleHelix
      TripleHelix
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • 9121 replies
    • Answer
    • August 29, 2018
    If the Ticket system isn't working for you then please call the Toll Free number: 1-866-350-6089
     
    Ticket: Webroot Customer Service 
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
    ProTruckDriver
    B
    Ssherjj
    3 people like this
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      BurnDaddy
    • Ssherjj
      Ssherjj

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