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Can't remove a threat

B
SecureAnywhere preformed a scan found the threat
 
Android.Scanner1.Bad
Retail Demo Mode
com.customermobile.preload.vzw
 
And I cannot remove it by clicking the 'Remove Threat' button. Repeating the scan continues to find this threat and doesn't let me fix it. Appreciate any advice you can provide .  Using a Google Pixel phone with latest OS.

    3 replies

    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • 8956 replies
    • August 22, 2018
    Hello and Welcome to the Webroot Community!
     
    Please Submit a Support Ticket and they will sort it out for you!
     
    Thanks,
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
    L
    I suffer from the same threat.   I also have the identical phone and software upgrade.
    TripleHelix
    Moderator
    Forum|alt.badge.img+63
    • TripleHelix
    • Moderator
    • 8956 replies
    • August 23, 2018
    Hello and Welcome to the Webroot Community!
     
    Please Submit a Support Ticket and they will sort it out for you! It could be a False Positive???
     
    Thanks,
    Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
    ProTruckDriver
    Jasper_The_Rasper
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