I received my new Webroot Disc after renewing, which number Is my renewal key?

My name is Rebecca , I had Geek Squak and Woobroot software for the last year.  I bust renewed my Woobroot and received my new software disc in the mail.  I put it in thinking it would update my Webroot that was overdue bye two weeks.  I had gotten email saying I still had time to renew it, and that it was I did.  But now when I installed the disc they are asking for my Key Number.  There are two different numbers on the front of software package, which one is the key number?  I have had my computer for one year and two weeks.  It is a Lenovo Thinkpad.  I have not had any problems at all with it .  It Had the 8.1 operating system.  This is what had happened.  Windows would automatically update me.  They sent me Windows 10 and installed it in my computer at night when I was sleeping.  I woke in the morning to a NIGHTMARE.  No kidding. Microsoft techs have worked on computer for two days.  They ended up taking off Windows 10 and putting back Windows 8.1.  Put I have a few bugs now.  None of which I had before.  Please Help.  I had Office Student & Home 2013.  It is no where to be found except my control panel.  And when I try to bring it up it says error.  Along with all the other programs on my Desktop accept.k Internet Explorer.  I can search the web, watch vicdeos,  Open Windows Office on lline, but it will not open off line.  I am going to renew my Geek Squad license for another year today.  Do you think I should take it in to Best Buy for repair.  Or Do you think that because Microsoft is the one that caused all this damage with the Windows ten they should fix it.  They are so busy that there is a two hour wait to call them.  Thats how many bugs there are in Windows 10.  Also They were suppose to have an appointment with me on Wednesday to fix my computer remotely, they never called.  And again on Thursday, yesterday they had an appoijntment, again they never called to work on my machine.  I am at my wits end.  PLEASE  help.  Sincerely, Rebecca     [edited for privacy]      Thats my email.  In case anywone can help me.