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What does it mean when no green Webroot checkmarks appear on a Google search?
New subscriber to Webroot Antivirus. First few times after installation I noticed green checkmarks in a Google search meaning, I assume, they were Webroot approved. This morning I noticed these checkmarks not appearing. Is it dangerous to click on these?
Best answer by RetiredTripleHelix
Next time it happens have a look here to see if BrightCloud is working as it should: http://www.brightcloud.com/tools/brightcloud-status.php@ wrote:
Webroot, Dublin kindly 'phoned me this morning and having checked that my PC is fully up to date with Webroot's latest update and that Webroot was enabled in all 3 browsers used on my PC, suggested that the cause of the temporary loss of the Green ticks down to Red warnings might well be the result of maintenance,although they would not expect the maintenance to impact on this system for a whole day. However whatever the cause my ticks etc were back in place when I logged in this morning. The possible maintenance trigger does seem a reasonable possibility as the failures occur on or adjoining a weekend as it is fairly common practice for 'house keeping' work to be done by IT engineers over the weekend down time. I was asked if I had ever seen grey dots or circles instead of ticks . I have. This also indicates mainteneance work. So unless the disappearance of the ticks etc is over a longer term than perhaps up to a day, it seems it is not an issue, and hovering the pointer over the items retrieved by the browser does initiate the standard commentry, i.e Trustworthy etc.
Of course Webroot's stanadrd protection is still running so if a user were to hit a malicious website a warning or block would occur within seconds.
Anyway whatever the actual reason, once again Webroot support rode the the rescue at high speed and put my mind at rest, Sservice over & above the call of duty I would say. Long may it continue!!
+62Hello lynnbreitlow,
Welcome to the Webroot Community,
Would you tell us what browser you are having this issue with? Sometimes if you reboot your computer and open your browser and search again the green check marks will come back. Try that and let us know how it goes.
Please look here at the Webshields information.
Welcome to the Webroot Community,
Would you tell us what browser you are having this issue with? Sometimes if you reboot your computer and open your browser and search again the green check marks will come back. Try that and let us know how it goes.
Please look here at the Webshields information.
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.3.2}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
+34Hi lynnbreitlow
Just to add to Sherry's helpful reply, even if the safety ratings are not showing in your browser for some reason, the webshield will still be working and you are still protected. So even if you click on what Webroot considers a suspicious link, you will still get the relevant alert popping up to protect you.
Nemo
Just to add to Sherry's helpful reply, even if the safety ratings are not showing in your browser for some reason, the webshield will still be working and you are still protected. So even if you click on what Webroot considers a suspicious link, you will still get the relevant alert popping up to protect you.
Nemo
Hi This has happened a couple of times recently, indeed latest over the past weekend. Strangely when hovering the cursor over the extream left of the websites listed via the browser the rating in text form appeared although the ticks & warning icons did not. However this morning I found that the normal service was back up again, in all 3 browsers which I use, i.e.e Chrome.Firefox & Explorer.
I am wondering if the January 2017 Google roll out of security warnings against each title shown as an (website owner) indicating that the site is not secure is the problem. Anything which does not have the HTTPS security marking is now classed as not secure by Google. You can read about this Google initiative on www.nakedsecurity.sophos.com just for interest. That said I did not see anything published widely in the media. I don't see why it should interfere with the useful Webroot security rating that you refer to but with Google & Microsoft you never know.
Re your specific problem a week back when I had your current problem I contacted Webroot Support & they sent me detailed guidance on how to check if the tick system was enabled. I carried out the checks- found that all were but that Explorer was not active. This weekend I rechecked and all 3 browsers were protected by the tick system.
Strangely this morning Google was showing Hotmail Outlook as HTTPS Secure. A short while ago, it was showing as insecure and now its HTTPS Secure again. As with most of Microsoft's improvements they are unreliable/unstable for quite some time after release.
I am wondering if the January 2017 Google roll out of security warnings against each title shown as an (website owner) indicating that the site is not secure is the problem. Anything which does not have the HTTPS security marking is now classed as not secure by Google. You can read about this Google initiative on www.nakedsecurity.sophos.com just for interest. That said I did not see anything published widely in the media. I don't see why it should interfere with the useful Webroot security rating that you refer to but with Google & Microsoft you never know.
Re your specific problem a week back when I had your current problem I contacted Webroot Support & they sent me detailed guidance on how to check if the tick system was enabled. I carried out the checks- found that all were but that Explorer was not active. This weekend I rechecked and all 3 browsers were protected by the tick system.
Strangely this morning Google was showing Hotmail Outlook as HTTPS Secure. A short while ago, it was showing as insecure and now its HTTPS Secure again. As with most of Microsoft's improvements they are unreliable/unstable for quite some time after release.
+56What also works if you just shut down WSA and restart it works the same as a reboot and if it continues then I would suggest you Submit a Support Ticket and have Webroot support look into it. Also for Chrome make sure you get the Web Filter from the Chrome store if it's missing: https://chrome.google.com/webstore/detail/webroot-filtering-extensi/kjeghcllfecehndceplomkocgfbklffd/details@ wrote:
Hello lynnbreitlow,
Welcome to the Webroot Community,
Would you tell us what browser you are having this issue with? Sometimes if you reboot your computer and open your browser and search again the green check marks will come back. Try that and let us know how it goes.
Please look here at the Webshields information.
Internet Explorer
A simple reboot did the trick. Thank you!
A simple reboot did the trick. Thank you!
Webroot, Dublin kindly 'phoned me this morning and having checked that my PC is fully up to date with Webroot's latest update and that Webroot was enabled in all 3 browsers used on my PC, suggested that the cause of the temporary loss of the Green ticks down to Red warnings might well be the result of maintenance,although they would not expect the maintenance to impact on this system for a whole day. However whatever the cause my ticks etc were back in place when I logged in this morning. The possible maintenance trigger does seem a reasonable possibility as the failures occur on or adjoining a weekend as it is fairly common practice for 'house keeping' work to be done by IT engineers over the weekend down time. I was asked if I had ever seen grey dots or circles instead of ticks . I have. This also indicates mainteneance work. So unless the disappearance of the ticks etc is over a longer term than perhaps up to a day, it seems it is not an issue, and hovering the pointer over the items retrieved by the browser does initiate the standard commentry, i.e Trustworthy etc.
Of course Webroot's stanadrd protection is still running so if a user were to hit a malicious website a warning or block would occur within seconds.
Anyway whatever the actual reason, once again Webroot support rode the the rescue at high speed and put my mind at rest, Sservice over & above the call of duty I would say. Long may it continue!!
Of course Webroot's stanadrd protection is still running so if a user were to hit a malicious website a warning or block would occur within seconds.
Anyway whatever the actual reason, once again Webroot support rode the the rescue at high speed and put my mind at rest, Sservice over & above the call of duty I would say. Long may it continue!!
+56Next time it happens have a look here to see if BrightCloud is working as it should: http://www.brightcloud.com/tools/brightcloud-status.php@ wrote:
Webroot, Dublin kindly 'phoned me this morning and having checked that my PC is fully up to date with Webroot's latest update and that Webroot was enabled in all 3 browsers used on my PC, suggested that the cause of the temporary loss of the Green ticks down to Red warnings might well be the result of maintenance,although they would not expect the maintenance to impact on this system for a whole day. However whatever the cause my ticks etc were back in place when I logged in this morning. The possible maintenance trigger does seem a reasonable possibility as the failures occur on or adjoining a weekend as it is fairly common practice for 'house keeping' work to be done by IT engineers over the weekend down time. I was asked if I had ever seen grey dots or circles instead of ticks . I have. This also indicates mainteneance work. So unless the disappearance of the ticks etc is over a longer term than perhaps up to a day, it seems it is not an issue, and hovering the pointer over the items retrieved by the browser does initiate the standard commentry, i.e Trustworthy etc.
Of course Webroot's stanadrd protection is still running so if a user were to hit a malicious website a warning or block would occur within seconds.
Anyway whatever the actual reason, once again Webroot support rode the the rescue at high speed and put my mind at rest, Sservice over & above the call of duty I would say. Long may it continue!!
The Brightcloud link is new to me, and whilst showing all Greens which is comforting,I am afraid the meaning of the initial lettesr/acronyms is soemthing which I di not understand.
+56
+56
@TrippleHelix, Wow, powerful. Most impressive. Makes me even more satified that I have Webroot on board!!
+56Yes it's awesome see these Video's!@ wrote:
@TrippleHelix, Wow, powerful. Most impressive. Makes me even more satified that I have Webroot on board!!
This protection is valuable to me because I am a moderator on a forum and I have to vet links that people put up. This is a useful tool in vetting links and identifying spam, even if the checkmark doesn't come up, Webroot still blocks the site if it is harmful.
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