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can't remove a threat and not sure which app it is referring to
I received a threat alert about a Trojan threat. I tried removing the threat but was unsuccessful. How do I identify the threat so I can remove it?
Best answer by TripleHelix
Okay you have an Android Device so please contact support as I said above as it could be a possible False Positive if not then support will help you remove it! Have a look at the User Guide: https://docs.webroot.com/us/en/home/wsa_mobilesecurityforandroid_userguide/wsa_mobilesecurityforandroid_userguide.htm#WSAMobileSecurityForAndroidUserGuide/RespondingToAlerts.htm%3FTocPath%3DWSA%2520Mobile%2520Security%2520for%2520Android%2520User%2520Guide%7C_____6@ wrote:
Hi Daniel, I have a Moto g5s....can I get an email address to send more detailed information re this threat?
+63Hello and Welcome to the Webroot Community!
May I ask which platform and operating system https://en.wikipedia.org/wiki/Operating_system ? To get this sorted out it would be best to Submit a Support Ticket and they will help you!
Thanks,
May I ask which platform and operating system https://en.wikipedia.org/wiki/Operating_system ? To get this sorted out it would be best to Submit a Support Ticket and they will help you!
Thanks,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Hi Daniel, I have a Moto g5s....can I get an email address to send more detailed information re this threat?
+63Okay you have an Android Device so please contact support as I said above as it could be a possible False Positive if not then support will help you remove it! Have a look at the User Guide: https://docs.webroot.com/us/en/home/wsa_mobilesecurityforandroid_userguide/wsa_mobilesecurityforandroid_userguide.htm#WSAMobileSecurityForAndroidUserGuide/RespondingToAlerts.htm%3FTocPath%3DWSA%2520Mobile%2520Security%2520for%2520Android%2520User%2520Guide%7C_____6@ wrote:
Hi Daniel, I have a Moto g5s....can I get an email address to send more detailed information re this threat?
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+63Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Hello Daniel,
Sorry, imI not sure what a key code is.
I sent you the information I received re the threat I received. You state to open a ticket but every time I click on the link, it doesn't populate with an email address....so I copied and pasted it here. I hope I didn't do anything wrong.
Kind Regards,
Thinktink0628
Sorry, imI not sure what a key code is.
I sent you the information I received re the threat I received. You state to open a ticket but every time I click on the link, it doesn't populate with an email address....so I copied and pasted it here. I hope I didn't do anything wrong.
Kind Regards,
Thinktink0628
1 person likes this
+63I have sent you a Personal Message!@ wrote:
Hello Daniel,
Sorry, imI not sure what a key code is.
I sent you the information I received re the threat I received. You state to open a ticket but every time I click on the link, it doesn't populate with an email address....so I copied and pasted it here. I hope I didn't do anything wrong.
Kind Regards,
Thinktink0628
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+63Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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