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Purchased WR SA Complete but iOs mobile installation requires UPGRADE to Complete?

  • February 28, 2020
  • 4 replies
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I purchased Webroot SA Completed and installed it on my laptop. But when I try to install in on my iPhone, the system says I must UPGRADE to SA Complete (which is what I purchased.)

Best answer by ProTruckDriver

Hello @ronandtawnya  , Welcome to the Webroot Community Forum.

It would be best to contact Webroot Support in this situation.

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.

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4 replies

ProTruckDriver
Moderator
  • Moderator
  • 7919 replies
  • Answer
  • February 28, 2020

Hello @ronandtawnya  , Welcome to the Webroot Community Forum.

It would be best to contact Webroot Support in this situation.

Please submit a  Support Ticket  or  Contact Webroot Support  to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave.


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  • Author
  • Fresh Face
  • 1 reply
  • February 28, 2020

Thank you. I’ve submitted a ticket and will wait for a response.


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  • Retired Webrooter
  • 802 replies
  • February 28, 2020

@ronandtawnya ,

It’s worth mentioning that Webroot SecureAnywhere is not compatible with iOS devices. It works with Mac computers, but not with iPhones and iPads.

We are currently working on a full mobile app but we don’t have any timeline for release yet.


TripleHelix
Moderator
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  • 9181 replies
  • February 28, 2020

Hey @khumphrey there are some WSA features that work with iOS such as the SecureWeb Browser, Password Manager and Back & Sync but no AV for iOS at this time.

 

For @ronandtawnya 

 

https://apps.apple.com/us/app/webroot-secureweb-browser/id460986853

 

https://apps.apple.com/us/app/backup-sync/id478387339

 

And the Password Manager from the My Webroot Online Console but it’s not working for Mobile Devices as it’s still broken: https://community.webroot.com/got-a-question-10/wsa-page-maintenance-342041

 

Also for extra $ you can get the Wi-Fi VPN: https://apps.apple.com/us/app/webroot-wifi-security-vpn/id1431626168

 

HTH,


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