I notice on my searches I no longer have the green check mark or for web sites the green or sometimes yellow indicator up on tool bar. There is no longer a webroot extension listed with rest of extensions, so I can’t enable it. Also if I go to options, it is not there to drag to toolbar. Very strange, it was there on Firefox 74.0.1 a few days ago. I am on Windows 10 pro and the Webroot Secure Anywhere.
Solved
Webroot Firefox Extension Gone Firefox 75.0
+3Best answer by TripleHelix
Hello
You can download and install over top and do a reboot to get the latest version 9.0.28.39 : http://anywhere.webrootcloudav.com/zerol/wsainstall.exe
Click on Picture to see full size!
HTH,
+63Hello
I have no issues with FF 75 so you will have to do a clean reinstall of WSA to get the extension back.
Please follow the steps closely!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode
- Let it finish it's install scan
- Reboot once again
- DO NOT import any old settings as you can set it up as you like once it's done
Please let us know if that resolves your issue?
Thanks,
+3Tried that and it didn’t help. Ended up restoring back to an image I took of system prior to updating Firefox. I try to do images before updating. Now all is well, will wait awhile before updating FF again. One thought I have webroot on auto update, so perhaps it updated and caused a problem? After restoring my image webroot is on V9,0,28,39. Seems I have noticed in past it had gone away from FF and then notice that it’s back??? Not a real big issue, just something I noticed and since am kind of stuck at home am looking into it more. Oh and FF is 74.0.1
+63If you update again and the extension disappears it would be best to Submit a Support Ticket and they will help sort it out.
Thanks,
+3I updated my laptop which is also Windows 10 Pro from FF 74.0.1 to FF 75.0 and it didn’t lose any Webroot functions in FF, it did disable it, but I just re-enabled Webroot. The only software difference is the laptop has Webroot V9.0.27.64 and when I try to force update, it says I am up to date. The desktop which is the computer I posted the issue with is on Webroot V9.0.28.39 and is happy saying it is up to date. Each on different versions, but each says up to date.
+63Hello
You can download and install over top and do a reboot to get the latest version 9.0.28.39 : http://anywhere.webrootcloudav.com/zerol/wsainstall.exe
Click on Picture to see full size!
HTH,
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