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Exclusions - User folders

  • December 21, 2016
  • 2 replies
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T
I need to be able to exclude folders that are  C:users<username>AppData etc.  How can I accomplish this? End point protection is what we are using...
 

Best answer by coscooper

@ - Use the dynamic directory structure, %AllUsersProfile% heapptooverride  - You have to declare a sub-directory after the initial %AllUsersProfile% - and this will tell the agent to override the PE (portable executable) that resides and launches from a user profile dir. Not ideal or recommended, but this will help with all profile dirs.
 
Here's a basic example using the Whitelist configuration wizard on the GSM.
 


 
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    • JP_
    • Retired Webrooter
    • December 21, 2016
    Hello @ and welcome to our Community.
     
    Have you tried creating an override for the specific folders?

    Example: C:UsersBobAppDatalocalMicrosoftInternet Explorer
    More info from our Admin Guide: https://live.webrootanywhere.com/content/806/Applying-overrides-from-the-Overrides-tab

    Do keep in mind if it is generic it is probably not going to be respected since AppData is a known location for threats to target.
     
    (Also keep in mind I'm by no means an Endpoint expert but this is what I'm gathering)
    coscooper
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    • coscooper
    • Manager, Channel Sales
    • December 21, 2016
    @ - Use the dynamic directory structure, %AllUsersProfile% heapptooverride  - You have to declare a sub-directory after the initial %AllUsersProfile% - and this will tell the agent to override the PE (portable executable) that resides and launches from a user profile dir. Not ideal or recommended, but this will help with all profile dirs.
     
    Here's a basic example using the Whitelist configuration wizard on the GSM.
     


     
    Hope That Helps
    Shane Cooper | Manager, Channels Sales (RMM & Strategic Partners)
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