W32.Trojan.Gen false positives

May be getting false positives on multiple machines here as well.

We are also experiencing this issue.  I can confirm that it is quarantining valid executables and killing programs on servers/workstations.

Sounds like it is a problem across the board on all Webroot products.  We have multiple users that are experiencig the problem on their desktops and our consultants let us know that several others of their clients are also experiencing issues. 
 
We forced all machines to unmanaged so we can stop scans and disable protection until the issue is fixed. 
 
Lee Lahti
IT Manager
Pawnee Leasing Corporaton

I'm gettings false positives for many computers under our umbrella.  It's quarantining apps that are COMPLETELY shutting down operations for some clients.  Applications are being trapped as W32.Trojan.Gen.  I've been on hold with support for the past 1/2 hour to 45 mins, so I know this is likely a system wide issue, but we need a solution. (Support, are you watching?)

Check out the false positives anouncement that just got posted.
 
https://community.webroot.com/t5/Announcements/W32-Trojan-Gen-False-Positive-Fix-April-24/m-p/290198
 
Jim

Thank you all for reporting this, please take a look at the explanation and steps to remedy here. 

So let me get this straight, we have to get the MD5 hash for EVERY quarantined file?

This is completely unacceptable.  We have over 3500 endpoints...

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