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Chrome Extension causing logout issues?


I just rolled out Webroot to a client, including the Chrome extension. Almost immediately after rolling it out, one user starts complaining of websites not keeping him signed in. They only thing that's changed is WR. Has anyone heard of this before? 

Best answer by TripleHelix

Okay I have seen others have this issue and they have to put Chrome under Allow in the Identity Shield.

 

 

Also it’s best to contact Business support!

 

All business protection products

Mon - Fri 7 AM to 5:30 PM (MDT)

Open a support ticket

Tel: 1-866-254-8400

 

Thanks,

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4 replies

TripleHelix
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  • February 5, 2021

Hello @Chrishuff1 

 

Are you using the Business version or are you an MSP?

 

Thanks,


  • Author
  • Fresh Face
  • 1 reply
  • February 5, 2021

I am an MSP


TripleHelix
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  • February 5, 2021

Okay I have seen others have this issue and they have to put Chrome under Allow in the Identity Shield.

 

 

Also it’s best to contact Business support!

 

All business protection products

Mon - Fri 7 AM to 5:30 PM (MDT)

Open a support ticket

Tel: 1-866-254-8400

 

Thanks,


TripleHelix
Moderator
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  • Moderator
  • 9121 replies
  • February 5, 2021