Skip to main content
Customer Support Customer Support
Solved

Agent versions out of support and AV Engine updates - I'm new to Webroot!

R
Fresh Face

Hi All, 
I’m a Webroot noob and just wanted to grasp how Webroot manages Agent Version lifecycle and how might that effect AV Definition updates.

Apologies if there’s a topic or webpage displaying this info.

I’m administering a site with a spread of 9.0.29.26 Agents, up to 9.0.35.12 and the Management Console I’m looking at gives a nice RAG status spectrum of the Agents, with the 9.0.29.26 coloured in Red...assuming that means it’s out of support?

Is this just a visual indicator to suggest updating or has that version actually expired and at risk of not receiving the latest AV definitions?

 

Regards 

Best answer by TripleHelix

Hello @Rudi_77 

 

Yes the latest version is 9.0.35.12 for Business users and 9.0.35.17 for Consumers so 9.0.29.26 need to be updated only because of Fixes but it has nothing to with the current protection because all of the AV Definitions are in and from the Cloud.

 

Are you a Business user?

 

Media not available

If a Consumer here is the latest:

 

Media not available

 

 

Let me know if you need any help!

 

Thanks,

View original
ProTruckDriver
Jasper_The_Rasper
Ssherjj
4 people like this
  • ProTruckDriver
    ProTruckDriver
  • Jasper_The_Rasper
    Jasper_The_Rasper
  • Ssherjj
    Ssherjj
  • TripleHelix
    TripleHelix
Did this help you find an answer to your question?

3 replies

TripleHelix
Moderator
Forum|alt.badge.img+63
  • TripleHelix
  • Moderator
  • 9052 replies
  • Answer
  • March 27, 2024

Hello @Rudi_77 

 

Yes the latest version is 9.0.35.12 for Business users and 9.0.35.17 for Consumers so 9.0.29.26 need to be updated only because of Fixes but it has nothing to with the current protection because all of the AV Definitions are in and from the Cloud.

 

Are you a Business user?

 

Media not available

If a Consumer here is the latest:

 

Media not available

 

 

Let me know if you need any help!

 

Thanks,

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Redwolf79
ProTruckDriver
Jasper_The_Rasper
5 people like this
  • Redwolf79
    Redwolf79
  • ProTruckDriver
    ProTruckDriver
  • Jasper_The_Rasper
    Jasper_The_Rasper
  • TripleHelix
    TripleHelix
  • R
    Rudi_77
R
Fresh Face
  • Rudi_77
  • Author
  • Fresh Face
  • 1 reply
  • March 27, 2024

Thanks for the quick reply, 
I’m a Business User. 

I did read that AV Updates are managed by the Cloud but wanted the confirmation so appreciate the response.

However as good practice I will ensure the latest Agent is deployed where possible.

Redwolf79
ProTruckDriver
Jasper_The_Rasper
5 people like this
  • Redwolf79
    Redwolf79
  • ProTruckDriver
    ProTruckDriver
  • Jasper_The_Rasper
    Jasper_The_Rasper
  • TripleHelix
    TripleHelix
  • R
    Rudi_77
TripleHelix
Moderator
Forum|alt.badge.img+63
  • TripleHelix
  • Moderator
  • 9052 replies
  • March 27, 2024

Also 9.0.29.26 is over 3 years old and I don’t see that build anywhere.

 

https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1044

 

https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=857

Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Redwolf79
ProTruckDriver
Jasper_The_Rasper
4 people like this
  • Redwolf79
    Redwolf79
  • ProTruckDriver
    ProTruckDriver
  • Jasper_The_Rasper
    Jasper_The_Rasper
  • TripleHelix
    TripleHelix

Reply


Terms & Conditions