September 16, 2021 By Malwarebytes Labs
Jay Tipton, chief executive for the Managed Service Provider (MSP) Technology Specialists, remembers his Fourth of July weekend this year like many MSP employees likely remember theirs: As a bit of a nightmare.
“That’s like the worst feeling you’ll ever have,” Tipton said about his initial impressions about a fast-moving ransomware attack that he originally thought hit just his company. His Microsoft Outlook instance closed down unexpectedly, his phone rang and he learned about a customer having trouble connecting to some software tools, and then, just minutes later, his phone rang again. The number of customer problems had already multiplied.
