February 16, 2024 By Sergiu Gatlan
Wyze Labs is investigating a security issue while experiencing a service outage that has been causing connectivity issues since this morning.
In an incident report posted at 6:31 AM PT, the company blamed today's camera and login issues on an AWS connectivity problem.
"We are aware of an issue with our AWS partner which has impacted device connection and caused login difficulties. We are taking steps to mitigate the problem on our end as we work with AWS to resolve the issue," the company said.
Hours later, Wyze said it's still monitoring device connection recovery after working all day to get all cameras back online and advised customers still experiencing issues to reboot or power-cycle impacted devices.
However, it also added that the "Events" tab in the Wyze app will be temporarily disabled while investigating what it describes as a "possible security issue."
