i need help plzs new too the fourms

hi
 
am new too the fourms i have moved a way from norton and now i have  webroot   interent security  complete 
 
 
and i am vary stuck on this part
 
Please enter the SECOND and SIXTH characters of your Security Code
 
 
 
i have tryed my password and my key nothing is working  so what am i doing worng?