hi iv'e encounterd another problem since getting that threat
andriod mobiletraker
tryed opening webroot a few moments ago and now it keeps crashing wont let me run the app and the symbol in my over head bar has vanished.???????????????????????????????????????????????
Samsung galaxy S 2 4.0.3
*edit for useful subject line
*corrected "weebroot" to "webroot"
-admin
Solved
webroot keeps crashing and wont respond
Best answer by JimM
Please explain exactly what happens when you try to uninstall. Are you getting an error message? If so, what exactly does that error message say?
One thing you can check is to make sure Device Admin is disabled for Webroot. This setting is usually located in Location & Security Settings in the Settings area of your device.
-edit is to note it needs to be disabled
View originalOne thing you can check is to make sure Device Admin is disabled for Webroot. This setting is usually located in Location & Security Settings in the Settings area of your device.
-edit is to note it needs to be disabled
Have you tried restarting your device yet? If that doesn't help, can you please try uninstalling and reinstalling the Webroot app? Please let us know if you're still having trouble at that point.
Please explain exactly what happens when you try to uninstall. Are you getting an error message? If so, what exactly does that error message say?
One thing you can check is to make sure Device Admin is disabled for Webroot. This setting is usually located in Location & Security Settings in the Settings area of your device.
-edit is to note it needs to be disabled
One thing you can check is to make sure Device Admin is disabled for Webroot. This setting is usually located in Location & Security Settings in the Settings area of your device.
-edit is to note it needs to be disabled
device administrators Samsung kies and webroot both enabled and uninstall option in applications list in settings is dark and unresponsive will not allow uninstall all options are not active.
Had you tried to remove Webroot in some other way perhaps? Is the device rooted? If it's rooted, we might be looking at a permissions problem. I'll send along some instructions via a private message to collect logs as well. The logs will be useful to determine what is happening.
just disabled admin device permissions and looks like i can now uninstall weebroot should i proceed
Faced exactly the same problem. After the definitions update for "mobile tracker" issue, webroot began to crash.
Power off/on not helped. Uninstall stays in "uninstalling" phase forever.
galaxy note 4.0.3
Power off/on not helped. Uninstall stays in "uninstalling" phase forever.
galaxy note 4.0.3
Interesting. Yes ADD33, go ahead and give that a try please and let us know if that works for you. If it doesn't, reenable it and try again.
Please go ahead and reinstall. You should be all set now. If the problem returns, please let me know.
Disabling admin setting for webroot, uninstalling, reinstalling solved my crash problem. Now webroot works properly.
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