I am having all kinds of trouble using WR. I purchased the complete package but cannot use any of the services like LassPass. All I see is 0 Pcs protected, LassPass keycode expired. When I log in all I get is the console page showing devises purchased “0”
Solved
log in and use problems
+5Best answer by ProTruckDriver
Please go here http://www.webroot.com/us/en/onlinerefund
For assistance with refunds, contact the Consumer Sales team.
HTH,
Dave
Hello
Sorry you are having problems with Webroot. The problem may be on the back end of Webroot where Support can fix it.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.
HTH,
Dave.
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
+5I cannot issue a ticket, or contact support, I guess I will have to call them. Never had so much trouble with such a product!
+5I tried calling but wait time was 45 min. To open a ticket all I get is “welcome back, we have already had contact”, I enter my PW and nothing happens. Is anyone operating the store?
+63We will ping the Community Staff
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
Hey
I’m sorry you’re experiencing some difficulty here.
When trying to send a support ticket, are you using this link?https://detail.webrootanywhere.com/servicetalk.asp?source=
You shouldn’t have to login to send a ticket in this way. Please let me know if that works.
-Keenan
1 person likes this
+63khumphrey wrote:
Hey
I’m sorry you’re experiencing some difficulty here.
When trying to send a support ticket, are you using this link? https://detail.webrootanywhere.com/servicetalk.asp?email=khumphrey@webroot.com&source=
You shouldn’t have to login to send a ticket in this way. Please let me know if that works.
-Keenan
Why would it need your email address in it? This is the correct one I use all the time: https://detail.webrootanywhere.com/servicetalk.asp?source=
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
+5khumphry and keenan and 1 person, none of those links worked. This is what I have been getting all the time, it asks for my eadd and password and then nothing. Is there any way to cancel thid BS and get a refund?
Please go here http://www.webroot.com/us/en/onlinerefund
For assistance with refunds, contact the Consumer Sales team.
HTH,
Dave
Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm. 👁¿👁 Spam Annihilater 👁¿👁
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